PS3 warranty after replacement unit

lowrider007 said:
Not being funny dude but the 360's hardware issues and failure rates are on another planet compared with the PS3's
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did i say the x360 was faultless? no, i didn't. in fact my first had RROD, but i got a free replacement. it's an old xenon model and still working although way too loud for my liking. anyway my point was that MS ackowledged their fault and did the right thing by extending their warranty. When my PS3 failed (and many do, so not sure where you get the idea it's on another planet) Sony wanted £150 for a refurb that had 3 months warranty :eek:

stop being a fan boy :rolleyes:, i have both. both are crappy designs imo, it's just MS dealt with more appropriately as far as I am concerned
 
Regardless of the failure rate for xbox360, and no matter if MS felt they had to offer something in fear of being sued for a product not being fit for purpose and released it knowing this, MS have handled the failure rates of their product a whole lot better then Sony.

Sony seem to have adopted a ‘you’ve got the console now, after 12 months if it fails tough’ policy and to me that simply just isn’t fair considering PS3 failure rates are quite high, I don’t care what anymore says. Quick google search will show the story and hundreds of complaints of PS3 consoles hitting the dust in regards to failed lasers, YLOD, being bricked from firmware updates etc…

Sony seem intent on charging the customer for their own product failing. I’ll be honest, if the PS3 was a licensed electrical item and any manufacturer could produce the console, I for one wouldn’t be handing over anymore of my money to Sony. I think their whole practice and policy on warranty replacements for failed PS3’s is quite frankly nothing short of disgusting.

Sony should be offering extending warranty periods of failed laser or YLOD issues. Any other failure could be attributed down to the consumer, but a failed Laser or your console just displaying a YLOD is simply out of the control of the end user. MS knew this with the RROD and subsequently changed their policy and for this they must be applauded. I had a 360 RROD and it was replaced, no quibble FOC. Look at the aggravation I had with Sony with a console THAT WAS in warranty. What a farce.

Hmm erm rant over.. lol
 
wow at being called a fanboy for stating the facts, They was forced into it, they were getting class action suits started against them all over the shop, I can't believe your defending a company that continued selling a system when they knew it had a fundamental design flaw of such magnitude, something to this very day they have not admitted, if they could have gotten out of not extending the warranty's they would have done, if it was ever proven that they knew about this flaw they could have been ordered to recall every system out there which would have been catastrophic so the 1 billion dollar warranty package was a better trade off than the possibility of that ever happening, they certainly shouldn't be applauded for their actions, it was the very least they could do.

Yes the early PS3's have had there problems, namely the faulty lasers and secondly the ylod but the failure rates were still nowhere near that of the 360's, nowhere near, it has been said that the original Xenon systems have almost a hundred percent failure rate, that is unbelievable.

Even only last April '10 a new survey conducted of 'half a million people' 42% had experienced hardware failure on 360, while the PS3 was at 8% failure rate, and with regards to the 360 failure rates "55% of those with failures have needed more than one repair or replacement", that was less than a year ago, please do not try to convince me that the PS3 is as bad.

Jasper's systems are when things started to really improve for MS, I think failure rates for Jaspers are around 3-5% which is good, I'm not sure about the 360's slims, I imagine it could be even less but they've only been out a short while but with the original design flaw completely eliminated in the new systems I'm pretty confident the failure rate will be low.

With regards to customer service I'll agree it does seem that MS are a little better in that regards, Sony as we've experienced in this thread can often be real anal about warranty claims, not sure why that is, I'm mean these are contracted call centres, they aren't actually part of Sony so perhaps they are trained differently, they used to use SITEL Corporation for customer support services, not sure who MS use.
 
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For this reason the next time i buy a console I am paying for extra shop warranty it's well worth it imo as most of them simply swap for a new unit.

I agree I think it's an absolute disgrace that sony get away with 1 year warranty.
 
come' on guys this is not a PS3 vs Xbox thread......

Update: replacement unit got deliverd 2 days ago, working fine for last 2 days , but something strange just happened, i have been playing Black Ops for like 3 hrs then turned it off, switched it on after 1 hr started playing again, after almost 1 and half hrs it shut down it self, no power not even Red light on the power button....i unpluged it and plugged it again, reg light appeared and it switched back on, after 15 mins switched off again ...i touched the bottom of the ps3 its very hot, i have unplugged it and kept it on one side, Room temperature is normal in fact its placed right next to window, shall i switch it back on?.....looks like this will be going for replacement too.....damn you sony :@
 
iv-tecman said:
Regardless of the failure rate for xbox360, and no matter if MS felt they had to offer something in fear of being sued for a product not being fit for purpose and released it knowing this, MS have handled the failure rates of their product a whole lot better then Sony.
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It's not really 'regardless' though, MS did what they did in order to protect the brand they'd invested massive amounts of money into. It worked too; people loved the 360 despite seemingly needing to have their console replaced every few months.

Who's to say that Sony wouldn't have done the same thing if the PS3 had suffered similarly astronomical failure rates?
 
Just for the sake of test i let it cooled down, switched it back on, played Black Ops, after 20 mins it shut down again and hot like a oven.......so yeah i will b calling sony in the morning :@
and please guys keep it low, its not a Xbox vs Ps3 , am just posting here just to let you guys know, so in future if it happens to anyone else, they can check here
 
I phoned sony again, the guy took my name and address, asked me the problem and put me on hold, after 2 mins he returned and straight away agreed for an exchange, he said its very unlikely with replacement units, but in last couple of weeks we got complains for faulty replacement....Hope they send the working one this time;)
 
welll my third replacement refurb PS3 has now bit the dust and laser gone..

called sony customer care and after nearly an hour on the phone of complaining and all sorts I've managed to get a replacement FOC.

Its got three months warranty but i'm tempted to just nip down to a games shop and trade it in and get a slim.. These PS3 phats refurbs just aren't lasting... Useless, heard the slim is a lot better with blu ray lasers so might just take the hit and trade up..

Lost my killzone 2 saves again - they are protected and can't back them up and restore to another PS3... Great. not a happy chappie..
 
JoeMango said:
If i recall Killzone 2 saves can't be 'Copied' but they can be 'Moved' onto a USB stick.
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Can't move it... My old Ps3 is being collected tues and a replacement will be handed to me. I've got the backup completed of the old HD but i doubt the protected saves will transfer over, they didn't last time...

the backup option only works to the same PS3, as the protected saves are tied to the console..

the move only works for using two Ps3 connected by network cable PS3 - PS3 move..

I'm getting tired of restoring half a PS3 then for it to die 12 - 18 months later.. these Ps3 refurbs are useless..
 
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