Associate
- Joined
- 16 Feb 2008
- Posts
- 307
- Location
- Staffordshire
Ok,
I feel I have to tell someone about my experience with Sony Customer service regarding the "yellow light of death" problem.
Firstly my PS3 is one of the very first; it was purchased just after the UK launch. It has been used extensivley by everyone here including the use of the blu-ray player and all its networking capilbilities.
It has never hiccupped once.
However last night it crashed during a WAW online game and produced said YLOD and red light.
I have just come off the phone to Sony customer support and they are replacing it free of charge for us.
Now I read a lot of people are slagging Sony off about this problem, but to be honest I reckon Sony deserve a big thumbs up customer support wise.
They didnt have to replace it, they could have charged me but they havnt.
Maybe it is a common hardware bug we are not being told about but they are replacing the machines.
Rock on Sony
I feel I have to tell someone about my experience with Sony Customer service regarding the "yellow light of death" problem.
Firstly my PS3 is one of the very first; it was purchased just after the UK launch. It has been used extensivley by everyone here including the use of the blu-ray player and all its networking capilbilities.
It has never hiccupped once.
However last night it crashed during a WAW online game and produced said YLOD and red light.
I have just come off the phone to Sony customer support and they are replacing it free of charge for us.
Now I read a lot of people are slagging Sony off about this problem, but to be honest I reckon Sony deserve a big thumbs up customer support wise.
They didnt have to replace it, they could have charged me but they havnt.
Maybe it is a common hardware bug we are not being told about but they are replacing the machines.
Rock on Sony
well I was too astounded I didnt realise............ok mods move it please or delete it and I will post it again.
