I was wondering if I could get some technical help please.
Just a bit of background to my situation: My husband and I both bought identical gaming PCs from OCUK around 2 years ago (‘the ultima extreme envy’ – i7 3770k, GTX 780, 16GB RAM, Alpenfohn Mount Doom cooler, bla bla). I had some bad luck with my system which arrived damaged and also stopped working around 6 months later (it was rebooting itself intermittently). I managed to fix this temporarily by reinstalling windows and it worked for another few months. However, the fault reoccurred and the system would start to reboot, eventually not powering on at all.
I sent it back to OCUK at this point as we had a 2 year collect and repair service included in the price of the PC. Unfortunately, the issue was intermittent and the PC worked fine for them. Unable to find a fault they returned it to me advising they had cleaned some fluff that had built up around the PSU.
A week later the fault again reoccurred and the machine was sent off again (I was pretty fed up by this point). Understanding my frustration, OCUK swapped out the CPU and the PSU as they were unsure what was causing the issue.
Basically, the reason I am writing this thread, is because my husband’s machine now has the exact same issue albeit it has taken much longer to develop. A few days ago, it started rebooting itself when he went onto a game (after about 5 mins playing). We reinstalled Windows and it worked for about a day before doing it again and finally just turning off completely unable to power back on. Looking at the event viewer it just says error 41 kernel power.
Due to my PC being fixed by having the CPU and PSU replaced, I am not sure which the culprit was. I hope it is the PSU as this is the cheaper option!
The PSU we both had is the Corsair GS600w, has anyone else had any experience with this and did it die quite early on? We do a lot of gaming (yes, we are geeks), 3-4 hours on a weeknight and 8 hours or more on a weekend so maybe the PSU couldn’t handle it?
I am going to contact OCUK separately just to check about the warranty on both these items but I assume I will need to go to Corsair/Intel to pursue an RMA.
Thanks in advance for any help.
Nikki
Just a bit of background to my situation: My husband and I both bought identical gaming PCs from OCUK around 2 years ago (‘the ultima extreme envy’ – i7 3770k, GTX 780, 16GB RAM, Alpenfohn Mount Doom cooler, bla bla). I had some bad luck with my system which arrived damaged and also stopped working around 6 months later (it was rebooting itself intermittently). I managed to fix this temporarily by reinstalling windows and it worked for another few months. However, the fault reoccurred and the system would start to reboot, eventually not powering on at all.
I sent it back to OCUK at this point as we had a 2 year collect and repair service included in the price of the PC. Unfortunately, the issue was intermittent and the PC worked fine for them. Unable to find a fault they returned it to me advising they had cleaned some fluff that had built up around the PSU.
A week later the fault again reoccurred and the machine was sent off again (I was pretty fed up by this point). Understanding my frustration, OCUK swapped out the CPU and the PSU as they were unsure what was causing the issue.
Basically, the reason I am writing this thread, is because my husband’s machine now has the exact same issue albeit it has taken much longer to develop. A few days ago, it started rebooting itself when he went onto a game (after about 5 mins playing). We reinstalled Windows and it worked for about a day before doing it again and finally just turning off completely unable to power back on. Looking at the event viewer it just says error 41 kernel power.
Due to my PC being fixed by having the CPU and PSU replaced, I am not sure which the culprit was. I hope it is the PSU as this is the cheaper option!
The PSU we both had is the Corsair GS600w, has anyone else had any experience with this and did it die quite early on? We do a lot of gaming (yes, we are geeks), 3-4 hours on a weeknight and 8 hours or more on a weekend so maybe the PSU couldn’t handle it?
I am going to contact OCUK separately just to check about the warranty on both these items but I assume I will need to go to Corsair/Intel to pursue an RMA.
Thanks in advance for any help.
Nikki
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