pump shorted my motherboard HELP

Angst · 7 Nov 2009 at 01:30

hi all
i just recieved some watercooling kit from an ocuk competitor today it was a self contained kit so i foolishly rushing to get it installed and i didnt test it outside of my system. so i plugged everything in an powered up my pc as soon as i pressed the on button there is a crack and a spark from the pump followed by a burning smell and now windows wont recognise my ethernet port and the drivers say no device found also it doesnt light up.
so finaly we get to my question which is where do i stand on claiming from ()(), can i get any compensation for the motherboard from them because they sold me a faulty item which caused the damage or am i screwed?

BIGBC · 7 Nov 2009 at 01:46

Should probably remove the name of the competitor.
Get in touch with them, after all, this OverclockersUK forum.

Angst · 7 Nov 2009 at 01:49

BIGBC said:
Should probably remove the name of the competitor.
Get in touch with them, after all, this OverclockersUK forum.

thanks i have removed the name and i will get in touch with them when they are open tommorrow i was just trying to see if anyone on here had experiance with this type of thing or knew of any laws to protect me

Cupra · 7 Nov 2009 at 01:57

you still left there name on th e bottom line

BIGBC · 7 Nov 2009 at 02:04

Didnt happen to buy their instalation insurance did you ?

JonJ678 · 7 Nov 2009 at 02:45

You didn't leak test at all?

ScottMC7000 · 7 Nov 2009 at 04:25

What water cooling kit ? Was it the H50 or a full on one you actually build from separate parts ?

Angst · 7 Nov 2009 at 12:07

I did buy they're install insurance but Ive just ring them and aparantly ot doesn't cover me for my motherboard because I didn't buy them Motherboard from them, so basically they have confirmed that I am screwed. -.- Oh and the unit was the aqua viva I was usin it to cool my north bridge.

zpos · 7 Nov 2009 at 12:11

I'm afraid you should really have tested it outside the case.

Are you sure the motherboard is completely dry?

Angst · 7 Nov 2009 at 12:27

Yes I had paper towels covering everthing and it was the pump that blew not my motherboard.

Kerazee · 7 Nov 2009 at 12:38

Maybe contact the manufacturer themselves as although the pump was the fault and the vendor is only required to replace the faulty unit, the manufacture may not want poor publicity about their product especially as it was a equipment fault and not an installation fault (going on what you have said here).

Angst · 7 Nov 2009 at 13:56

aparantly coolermaster wont do anything because i cut the tubing to fit my case so that route has been cosed im probably just going to sell the motherboard on mm im sure somebody wont mind a broken ethernet port

zpos · 7 Nov 2009 at 14:00

phill0i said:
Yes I had paper towels covering everthing and it was the pump that blew not my motherboard.

Perhaps you should have used something else to dry it out completely. I'd have left it in the open for at least a few days just to be completely sure.

Angst · 7 Nov 2009 at 14:04

zpos said:
Perhaps you should have used something else to dry it out completely. I'd have left it in the open for at least a few days just to be completely sure.

the thing was there were no leaks and it was completely dry

asoxedri · 7 Nov 2009 at 14:34

to be honest if you get really annoying with them, they'll probably sort you out in some sort of way. but you need two nutts made of steel to do that.

sorry to hear about it though.

Angst · 7 Nov 2009 at 14:49

asoxedri said:
to be honest if you get really annoying with them, they'll probably sort you out in some sort of way. but you need two nutts made of steel to do that.

sorry to hear about it though.

thanks ill try that in a bit ill just harrass them untill the block my number or pay for a new motherboard