Quartz worktops fitted - cracked and repaired badly

[Minstadave]

Had quartz tops fitted in our kitchen today. Came home and had a look and noticed they've got a crack from where the corner of the sink cutout is to the outside of the slab, looks to be the full thickness of the slab. The guys must have noticed as they've tried to glue it by the looks of it. Unsurprisingly didn't bother to mention it to my wife.

Was going to ask for them to remove it and replace it, it wasn't cheap, seem sensible? It’s going to be a major ball ache as it took them 2 weeks to come and fit it the first time, and it won’t be a small job removing and replacing but I resent paying for a bodge job.

https://photos.app.goo.gl/a9wfGAdJLbnXLZQU7

https://photos.app.goo.gl/Yd67TSdFXr3sRcbC8

 

[stephenmarr]

yes get them to replace it.
you didnt pay for a cracked counter top

 

[b00merang69]

Shoddy workmanship.

 

[Minstadave]

yes get them to replace it.
you didnt pay for a cracked counter top

Thanks for the input, fortunately not paid for it yet so shouldn’t be too hard to get it sorted.

 

[Minstadave]

Shoddy workmanship.

They’re a well regarded company, so I’m hoping they won’t be too hard to convince into sorting it sharpish, the rest of their work looks good. I suspect this is a pretty expensive mistake as it will need a whole new slab, another visit and labour but that’s life. Hoping we just wouldn’t notice seemed a bit stupid.

Will update once I’ve spoken to the boss. I’ve sent them all the pictures.

 

[keylion]

Yes definate replacement. That thin bit is a weak point and would need great care not to break but that's not your problem. Can't believe they left it like that without saying anything.

 

[~Divine~Wind~]

aye get it replaced

We had granite worktops installed (blues int he night) not the cheapsest and I was gutted when they came to install it.
Like yours mine snapped at the sink cutout, but this wasnt a crack, ended up with 2 sections of granite lol

They apologized there and then and took it away.

 

[wedrum]

Replace or no payment simple as that

 

[Maccapacca]

That shouldn't be a cut out, should be an individual piece bonded. You'll then always see a joint but not a bodge.

 

[Minstadave]

That shouldn't be a cut out, should be an individual piece bonded. You'll then always see a joint but not a bodge.

Forgive me, what shouldn't be a cut out? The sink hole?

Or they shouldn't cut out the broken bit?

 

[Maccapacca]

Ours is this depth and they were massively careful when installing it and its 30mm thick.

They are taking a chance with the cut out if yours. It's likely to break easily which it has.

They are better off if it's that big to do it in pieces and bond it.

But they should be telling you this, it's their risk if they promise to do it in one piece.

 

[Minstadave]

That's useful to know thanks

 

[Minstadave]

Spoken to the boss and he's coming Monday to replace it

 

[samcat]

Spoken to the boss and he's coming Monday to replace it

Always nice when a company does the right thing without a battle. Good reviews and recommendations help keep the good ones going.

Looks tidy, got a picture of the whole finished thing?

 

[Minstadave]

No pics yet as it needs decorating, which is my job for the next few weeks (whilst on paternity leave).

It's not anything fancy, but not super cheap. Howdens cabinets, Karndean floors as we have got kids/dog and they'd wreck wood, the tops were a bit of an extravagance but I didn't want the hassle of wood tops and having to maintain them.

The wife has found the whole process pretty chaotic, Howden's were utterly useless throughout, flooring needs relaying in places as it doesn't come up to the skirting or is wonky. Fitter and plumber were top notch start to finish though.

 

[samcat]

Thats cool.
We are heading towards doing kitchen at some point in next 12-24 months... Real wood worktops currently and neither the other half or the (now) 6 year old understand cleaning any spills up straight away so its already getting trouble in places... Probable going a similar way, but will do most of the carpentry and plumbing myself then get someone in to do the worktops.

 

[Minstadave]

Thats cool.
We are heading towards doing kitchen at some point in next 12-24 months... Real wood worktops currently and neither the other half or the (now) 6 year old understand cleaning any spills up straight away so its already getting trouble in places... Probable going a similar way, but will do most of the carpentry and plumbing myself then get someone in to do the worktops.

Wish I had the skills to do that, but it would take forever. I'm better off doing overtime and paying a professional,

 

[keylion]

Glad you got it sorted out. Hopefully the second one will go in without problems.

 

[keylion]

Real wood worktops currently and neither the other half or the (now) 6 year old understand cleaning any spills up straight away so its already getting trouble in places...

I know what you mean. Feel like I'm permanently walking round the kitchen with a cloth moping up pools of water. I've given up telling people not to leave standing water on the top. Won't be getting wood worktops next time, just not worth the hassle.

 

[Minstadave]

I know what you mean. Feel like I'm permanently walking round the kitchen with a cloth moping up pools of water. I've given up telling people not to leave standing water on the top. Won't be getting wood tops next time.

I used Osmo oil on our old ones which gave great protection but would start to break down around the hob after a year or two. Trying to remove it and put on a new coat was an absolute pain. It would just gum up the sand paper on my sander. So the extra cost of quartz seemed worth it.