Quest 2 not detecting USB3 connection

[Snubber]

Hi all,

Just bought a Quest 2. Have installed the Oculus app on my PC and added the Quest 2 headset. I've connected the Quest 2 to my pc via the 1m Type C cable that was included in the box. When I test the connection I get the green 'connected and active' message but also an orange 'USB 3 connection recommended' warning. When I test the connection in the Oculus app it says that performance can be improved by switching to a USB3 connection; test results are Bandwidth = 354Mbps, Connection = USB2

Have tried using a USB3 to Type C cable that I also had but still get the orange warning above plus same connection speed.

Have tried on my Alienware 17R5 laptop with both cables and get same message and connection speeds.

Any thoughts? Dodgy headset?

Thanks in advance.

PS: had a Rift S previously and this worked fine (now sold).

 

[Snubber]

Ah OK...I had suspected that my other cable was USB2 but assumed that the one in the box would be USB3.

In the process of buying a longer link cable that has plenty of recommendations (not the official one) so hopefully that will work properly.

Ta