Question on DPD signing policy

[TheBigCheese]

Afternoon all...and hopefully the DPD rep who visits the boards.

I had an Amazon delivery this afternoon with some Christmas prezzies in so it was a fair size parcel.

Doorbell rang within the allotted hour so no worries there...

The driver just gave me the parcel and said I didn't need to sign for it.

When I queried why (expensive parcel) he said that with Amazon parcels that fit through letter boxes they are allowed to sign for them themselves and post them through.

My parcel was in no way letter box sized and more to the point there was no car on the drive so it actually looked like we were out so what was he going to do with it? Take it back? Dump it somewhere?

I didn't get a chance to quiz him on it as he was backing down the drive as he was telling me that so it left me with a bit of a

If they are allowed to sign for smaller parcels now what happens if it arrives damaged and they sign for it? Or if the item has been arranged to be refused at the door?

Can DPD provide some clarification please.


Thanks.

 

[TheBigCheese]

Strangely enough I had the same thing happen last week, but didn't really think about it till I read this post. It is entirely possible DPD have a similiar thing to Royal Mail's 'Tracked' service, which doesn't need a signature either, just a scan in the drivers PDA. Though, this isn't entirely the same as your issue, it did get me thinking.

Maybe, I would definitely think this needed a proper signature though as it was around £200 worth of stuff in one box.

Forwarded to DPD.

Ooh cheers!

I think your making a mountain out of a mole hill.

*you're

I've had a large item arrive, I had to clarify my name and I signed for it on the digital pad which is useless as a chocolate fireman.

Same with all my other parcels from them, this just had me wondering.

 

[TheBigCheese]

So, your parcel arrived undamaged at exactly the specified time and your first thought was to complain about it online?

Why do delivery threads always bring out the worst in people?

Legitimate query, forwarded by OCUK staff to DPD and you take it as a moan? Well done you, your thoroughly original and helpful post has been noted down for future reference. Good show that man!

No more trolls please.

Not quite on the same subject but I ordered the missus' christmas present from Amazon (costing £500+), and they left it by the bin. In full view of the street..

Ouch! I guess that was signed for by the driver?