Quick DSR query.

[SB118]

We ordered a set of bunkbeds for the kids from Great Universal on the 5th Feb. They arrived yesterday and i put them together and they looked, well, a bit crap (no headboards,etc)

The wife got home from work and said that this isn't the bed she ordered. We've tried to find the bed on the website and it's not there anymore. The item number no longer works on the website and they aren't in the paper catalouge. Their online account system doesn't actually link you to the item you've ordered, it just gives you part of the item number so you can copy/paste it into their site search. This item number doesn't work anymore either.

We've found a picture of the bed we ordered on the site, but the item number is (now?) different. (we didn't take the optional guest bed roller thingy)The price of this bed is also £40 more than when we paid

The bed they sent us doesn't separate into two beds and the ladder is slightly different.

Their site offers a 14-day Approval Guarantee but "Non-returnable under our once assembled."

We've rung them and they insist they've sent the correct item and that they can view the item on the site from their end without a problem.

Can we send these back under the DSR ?

Cheers.

 

[SB118]

Madness, just rang back to tell them i wanted a return under DSR ..

"Hello, we bought some bunk beds from you, i put them together and they're the wrong ones, so ...", "hang on love i'll just arrange a collection for you", "um, ok thanks"

Guess a lot of the hassle comes down to the person you get through to at the call center.

Just got to take the buggers apart, repack them, then reassemble the old bunks now