quick question on my consumer rights..

snow patrol · 27 Sep 2016 at 23:35

Hi all, shall make this brief if i can:

had a flat renovation over the summer. Bought a brand new kitchen through a registered builder from Selco (builder's merchant). Turns out the dishwasher was DOA. We didn't realise this until approx 1 month after initial purchase, given that things weren't immediately put together.

Once fault was noticed i contacted the manufacturer of the dishwasher who sent someone out to repair it.

I had to wait two weeks for this.

Guy turned up. Couldn't fix it. Said they'd have to order parts.

I waited a few days and phoned the manufacturer who say parts may take at least 3 weeks to arrive.

Needless to say i'm not happy about at all this delay. Do i have 'consumer rights' to demand a refund or replacement from Selco for the item? Or do i need to wait for the repair?

Many thanks folks.

Rotty · 27 Sep 2016 at 23:44

your contract is with your builder not Selco from the sound of it

snow patrol · 27 Sep 2016 at 23:45

Rotty said:
your contract is with your builder not Selco from the sound of it

possibly, but i bought the dishwasher from selco myself with my own credit card...

Rroff · 27 Sep 2016 at 23:46

Normally you'd be expected to give them "reasonable" time to remedy the situation - which is usually considered ~28 days.

No harm trying to push them for a replacement though.

Rotty · 27 Sep 2016 at 23:46

ah ok then it is with Selco

Mynight · 27 Sep 2016 at 23:53

Apparantly as you're outside the 30 day returns window you'll have to give them a chance to repair it;

http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

Not sure if time taken to repair counts for anything I can't find any specifics on it.

Rroff · 28 Sep 2016 at 00:03

Mynight said:
Not sure if time taken to repair counts for anything I can't find any specifics on it.

Its where the loose definition of "reasonable" comes in - if they have to order parts it would stretch it out a bit more before you could reasonably expect a refund or replacement.