quick question, sorry limited info

paradisiac · 4 Mar 2014 at 19:28

ok, so had a phonecall from a friend saying they cannot get google.co.uk to work. all other sites work fine though. they have tried on their laptop, 2 mobile phones and 3 tablets, none will display google or youtube sites or apps.
if you ping www.google.co.uk it receives all 4 packets ok, and if you use the ip address provided when pinging it displays the google page fine and you can do searches as usual.
i havent been there to look at it, doing that in the morning, just wondered if anyone had any ideas what it could be and what i should be checking. i thought swap the router to eliminate that, cant see it being virus related as there are devices using windows, android and ios with the same problem.
they have tried both google chrome and IE on the laptop, both display 'your version of flash player needs updating' or something similar, yet when you go to adobe to download flash player it says you have the latest version. again, making me think its viral, but the tablets/phones connect to youtube and google fine when going via 3g, so again, makes me dubious it is viral.

gman1981 · 4 Mar 2014 at 19:56

DNS is the problem. Are they using the router for DNS or internal or external DNS servers?

edit: sorry re-read, it did resolve the DNS fine when doing a ping. Might be worth just clearing out the DNS cache of the DNS server anyway.

paradisiac · 4 Mar 2014 at 19:58

i would assume the router as its just a home setup. i know they have gone close to if not over their usage with bt, mainly through youtube videos i think, could it be bt have blocked youtube (being part of google) causing these issues, or does it sound like a router setting gone wrong?

gman1981 · 5 Mar 2014 at 20:13

probably the router. Give the router a power cycle see how you get on.

ivrytwr3 · 5 Mar 2014 at 21:03

ipconfig /flushdns

paradisiac · 8 Mar 2014 at 20:28

swapped the router for another one after testing the laptop using googles dns and it working and that fixed it. the odd thing is i got a call from someone else with a dns issue, only this stopped them getting a lot more webpages not working. never seen this problem before and to get 2 in a week just seems weird.

Steveocee · 9 Mar 2014 at 01:59

I think there's been a recent "attack" on residential routers in the UK messing with DNS, pointing them to some weird IP that gives random pages.