Quick RMA question

David-Stephens · 30 Nov 2009 at 12:19

So i filled out a web note and got an email with instructions just double checking:

Put all bits back in box and place box in a plain brown box
Label the RMA number on at least two sides of the plain brown box
Pay to deliver it to OCUK
Get a new one sent back if confirmed faulty

?

ConTRo13R · 30 Nov 2009 at 12:23

Thats all that need to be done, once you receive your RMA number label up the box and send it to the supplied address, they only really want the actual object that faulty so if its either a motherboard or graphics card, just the product and none of the accessories, you could just wrap the original box in brown paper if its easier

Pawnless Endgame · 30 Nov 2009 at 12:57

If the questionable item is part of a bundle (CPU/RAM/mobo), they may ask for the entire bundle back. That's what happened to me when I had a bundle that couldn't complete the POST checks.

David-Stephens · 30 Nov 2009 at 13:25

I bought two 5770s for xfire and it was not working, i tired them one at a time and one would crash when in full screen the other would not so i assumed one card is faulty

Pawnless Endgame · 30 Nov 2009 at 13:28

OcUK will probably just ask for the one card back then. Wait to see what they say first.

MCH · 30 Nov 2009 at 14:11

when i recently RMAd my graphics card they wanted all the parts in the box , wasnt much fuss as i hadnt taken some of them out

Shakeel · 30 Nov 2009 at 16:06

well if its new i.e you bought it a few days agothe nput all the parts in the box. it said in my email only if the item is over 30 days old then just post the product only and no other items