Quick RMA question

bigbadish · 25 Apr 2010 at 13:04

Hi guys,

Quick question for you, I'm RMA'ing something back to OCuK tomorrow and wondered how the P&P works.

Do I pay for the package to be sent back to Overclockers as the RMA mail I received didn't really give me any idea?

Cheers.

bigbadish · 25 Apr 2010 at 14:54

Anyone?

jazzy182 · 25 Apr 2010 at 14:57

Yeah you pay for P&P yourself and remember to put what they asked on their delivery details, unless you live close to them

. They have a good turn around time, in personal experiance

bigbadish · 25 Apr 2010 at 15:00

Thanks for the reply Jazzy, but how is it that due to an under-par product I have to be out of pocket by paying the P&P?

matthab · 25 Apr 2010 at 15:00

I thought it was refundable upto £5?

jazzy182 · 25 Apr 2010 at 15:03

Im not to sure, but when i had a problem with an old graphics, sent it back for RMA, just got a new card as it was faulty, thats it =/

bigbadish · 25 Apr 2010 at 15:04

It would be useful to have confirmation, as the T&C's don't give much away.

I've used a number of other online hardware retailers and they have always had the product picked up, so it's rather shocking if you have to foot the bill for an issue that you only realise AFTER taking receipt.

bigbadish · 25 Apr 2010 at 15:05

matthab said:
I thought it was refundable upto £5?

If that's true then I'll still be out of pocket as it's a 24" monitor, which will cost more than £5 to post recorded.

jazzy182 · 25 Apr 2010 at 15:08

Yeah i know what your sayin but when you buy an item off them your in a contract since you paid, and got an invoice off them. But i would suggest go to this sub section of the forums

http://forums.overclockers.co.uk/forumdisplay.php?f=116

And post in the RMA section with your query

bigbadish · 25 Apr 2010 at 15:13

jazzy182 said:
Yeah i know what your sayin but when you buy an item off them your in a contract since you paid, and got an invoice off them. But i would suggest go to this sub section of the forums

http://forums.overclockers.co.uk/forumdisplay.php?f=116

And post in the RMA section with your query

Already done

I understand that you enter into a contract, but (if it is the case) it seems poor that due to circumstances unknown to the customer they should have to incur additional costs. That's the bit that doesn't seem to sit right.

bigbadish · 25 Apr 2010 at 15:22

jazzy182 said:
Im not to sure, but when i had a problem with an old graphics, sent it back for RMA, just got a new card as it was faulty, thats it =/

And you had to pay to post the faulty card (through no fault of your own) back?