R9 280X BSOD

franco_22 · 23 Nov 2013 at 19:53

I need some help here, I've been trying to figure this out all day... I got a R9 280X all day and it's doing my head in...

Note: The card is not overclocked. Windows 7 fresh install, I've reinstalled the drivers twice. Temperature is reading 60 under load.

I keep getting a BSOD after 15 minutes or so of play.

Here's the crash dump...

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c3100
GetUlongFromAddress: unable to read from fffff800030c31c0
0000000000000000 Nonpaged pool

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!xxxCancelTracking+ab
fffff960`000d4f37 488b10 mov rdx,qword ptr [rax]

BUGCHECK_STR: 0x1E_c0000005_R

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: witcher2.exe

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME: fffff8800c4f4fa0 -- (.trap 0xfffff8800c4f4fa0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000040000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff8800c4f52d0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff960000d4f37 rsp=fffff8800c4f5130 rbp=fffff900c018bc20
r8=0000000000000000 r9=0000000000000000 r10=fffff900c0580a70
r11=fffff900c0580a70 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
win32k!xxxCancelTracking+0xab:
fffff960`000d4f37 488b10 mov rdx,qword ptr [rax] ds:00000400`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002ed6728 to fffff80002e8bc00

STACK_TEXT:
fffff880`0c4f4718 fffff800`02ed6728 : 00000000`0000001e ffffffff`c0000005 fffff960`000d4f37 00000000`00000000 : nt!KeBugCheckEx
fffff880`0c4f4720 fffff800`02e8b282 : fffff880`0c4f4ef8 fffff900`c018be80 fffff880`0c4f4fa0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`0c4f4dc0 fffff800`02e89dfa : 00000000`00000000 00000400`00000000 00000000`00010000 fffff900`c018be80 : nt!KiExceptionDispatch+0xc2
fffff880`0c4f4fa0 fffff960`000d4f37 : fffff900`c018be80 fffff900`c084a880 fffff8a0`01b30e80 fffff900`c0851b10 : nt!KiPageFault+0x23a
fffff880`0c4f5130 fffff960`000ec1de : fffff900`c257f6c0 fffff900`c268ba90 fffff900`c0846e40 00000000`00000000 : win32k!xxxCancelTracking+0xab
fffff880`0c4f5410 fffff960`00105a98 : fffff880`00000001 fffff900`c0846e40 00000000`00000003 fffff900`c257f830 : win32k!xxxSetForegroundWindow2+0x2b6
fffff880`0c4f5520 fffff960`0017e631 : fffff900`c0846e40 00000000`00000000 00000000`00000001 fffff900`c268ec20 : win32k!xxxSetForegroundWindow+0x274
fffff880`0c4f55b0 fffff960`00181c32 : fffff900`c08519d0 00000000`00000000 00000000`00000003 fffff900`c268ec20 : win32k!xxxActivateWindow+0x20d
fffff880`0c4f5610 fffff960`0017a2f1 : 00000000`00000000 00000000`00000000 fffff880`0c4f5ae0 fffff900`c268ec20 : win32k!xxxDestroyWindow+0x4a2
fffff880`0c4f56c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxDestroyThreadInfo+0x895

STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!xxxCancelTracking+ab
fffff960`000d4f37 488b10 mov rdx,qword ptr [rax]

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: win32k!xxxCancelTracking+ab

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51302206

IMAGE_VERSION: 6.1.7601.18105

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_win32k!xxxCancelTracking+ab

BUCKET_ID: X64_0x1E_c0000005_R_win32k!xxxCancelTracking+ab

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x1e_c0000005_r_win32k!xxxcanceltracking+ab

FAILURE_ID_HASH: {8770bdd9-ea47-ff07-10f6-98712819bdd6}

Is any one here good with these things? :confused:

franco_22 · 23 Nov 2013 at 19:59

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!GreCreateDIBitmapReal+38a
fffff960`0011b936 0000 add byte ptr [rax],al

CONTEXT: fffff88004780920 -- (.cxr 0xfffff88004780920;r)
rax=0000000000000001 rbx=fffffa8007916aa0 rcx=fffff96000342b08
rdx=fffffa8007916aa0 rsi=0000000000000000 rdi=0000000000000001
rip=fffff9600011b936 rsp=fffff88004781308 rbp=0000000000030320
r8=0000000000000000 r9=0000000000000000 r10=fffff90000000540
r11=fffffa8006b4d640 r12=fffff900c00bf010 r13=0000000000000000
r14=0000000000000000 r15=fffff900c0800b90
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32k!GreCreateDIBitmapReal+0x38a:
fffff960`0011b936 0000 add byte ptr [rax],al ds:002b:00000000`00000001=??
Last set context:
rax=0000000000000001 rbx=fffffa8007916aa0 rcx=fffff96000342b08
rdx=fffffa8007916aa0 rsi=0000000000000000 rdi=0000000000000001
rip=fffff9600011b936 rsp=fffff88004781308 rbp=0000000000030320
r8=0000000000000000 r9=0000000000000000 r10=fffff90000000540
r11=fffffa8006b4d640 r12=fffff900c00bf010 r13=0000000000000000
r14=0000000000000000 r15=fffff900c0800b90
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32k!GreCreateDIBitmapReal+0x38a:
fffff960`0011b936 0000 add byte ptr [rax],al ds:002b:00000000`00000001=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: witcher2.exe

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

MISALIGNED_IP:
win32k!GreCreateDIBitmapReal+38a
fffff960`0011b936 0000 add byte ptr [rax],al

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600011b936

STACK_TEXT:
fffff880`04781308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!GreCreateDIBitmapReal+0x38a

FOLLOWUP_IP:
win32k!GreCreateDIBitmapReal+38a
fffff960`0011b936 0000 add byte ptr [rax],al

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!GreCreateDIBitmapReal+38a

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION: 6.1.7601.18105

STACK_COMMAND: .cxr 0xfffff88004780920 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID: X64_IP_MISALIGNED

BUCKET_ID: X64_IP_MISALIGNED

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_ip_misaligned

FAILURE_ID_HASH: {45769616-fd06-8c70-4b8b-74a01eddc0cd}

funt · 23 Nov 2013 at 19:59

I doubt it's the same issue i had but when i had my 560Ti at first i used a 4pin molex to 6pin PCI adapter, my games would run fine temps would be good but the pc would lock up an crash after 15-20 mins of playing with a recurring sound loop from the moment the game froze, i switched PSU's over to one that had 2 6pins and no need for the adapter and the issue never occurred again. Are you using an adapter for the pci cable? It is probably not the same issue but the symptoms just sounded the same to me.

wazza300 · 23 Nov 2013 at 20:04

whats your pc specs?

im guessing at memory?

"0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s"

franco_22 · 23 Nov 2013 at 20:12

I'm not using an adapter, it's a Antec 520w High current PSU with 8 pin connector.

I got the GPU yesterday , no games were crashing with my old GTX 460.

Mmm.. I installed an extra 4GB of RAM (same manufacterer/same spec) a week ago, but why wouldn't it conflict with my old GPU?

System specs are:

Intel i5 4670k
R9 280X
520W Antec PSU
Gigabyte Z87-G43 MB
OCZ AGILITY 3 SSD

It's also worth noting I had to remove my sound card today because the GPU was interfering with it.

Randomface74 · 23 Nov 2013 at 20:24

try other games, see if its only witcher2 with a problem

wazza300 · 23 Nov 2013 at 20:28

So how much pc ram in total? If 16gb 1.10v CPU/vtt voltage might help(dunno what its labelled as on haswell,but one two clicks more than auto)

sean · 23 Nov 2013 at 20:29

franco_22 said:
Mmm.. I installed an extra 4GB of RAM (same manufacterer/same spec) a week ago, but why wouldn't it conflict with my old GPU?

Bad luck maybe?

Have you run memtest yet?

chaparral · 23 Nov 2013 at 20:32

billysielu said:
try other games, see if its only witcher2 with a problem

+1 .........does it also crash with other games ?

As Both them fault crashes you posted had witcher2 exe...

franco_22 · 23 Nov 2013 at 20:39

It's 8GB of RAM at the moment .

I will try Memtest after I play other games, it usually only happens after playing for 15-20 minutes so I'll have to play another game for half an hour or so

franco_22 · 24 Nov 2013 at 08:22

I played Mass Effect 3 and Skyrim and didn't have any major issues but the screen froze 2 times for about 3 seconds.

What I noticed though is on those 2 games I get a steady 60 FPS while in Witcher 2 with everything enabled including ubersampling I'm only getting 30-40 fps as I would expect since it's such a demanding game to max.

Now what I'm wondering is:

1) Could this be a heating issue due to Witcher stressing the card so much? (Its not overclocked but it's factory overclocked)
2) Is the PC hanging due to lack of power when the card is being stressed? (I have a Antec 520w high current PSU but it's about 3 years old now)
3) Is the witcher just buggy like that?

I give up on playing that game but I'd be keen to get to the bottom of this

Randomface74 · 24 Nov 2013 at 08:27

520 sounds slightly low

franco_22 · 24 Nov 2013 at 08:31

I'm running the FurMark Burn In Stress Test with 4x MSAA turned on
and with 99% Load GPU already reached 72 degrees in 6 minutes, is that normal ?

Edit: To the poster above, you might be on to something, I'm just thinking, this GPU under load might take about 300 watts... the processor takes about 85 watts . let's say for arguement sake the motherboard and SSD take 20 watts in total.

That's 405 watts there, if the PSU is 520w but loses 20% due to efficiency issues, it must really be getting stressed out.

Time for a new PSU ?

Randomface74 · 24 Nov 2013 at 08:39

72 degrees isn't too bad

yeah - seems a shame to buy a PSU without knowing 100% if it's the problem, best idea I have atm tho

franco_22 · 24 Nov 2013 at 08:46

It's been on for 19 minutes at 79 degrees though so I think heat seems fine.

A very quick BSOD followed by a reboot though, seems like some sort of shut down to prevent failure, could be the PSU, I'm not too bothered as it just gives me an excuse to buy one and really quite keen to get to the bottom of this either way.

Randomface74 · 24 Nov 2013 at 08:48

it shouldn't just keep rising

how's your case airflow?

franco_22 · 24 Nov 2013 at 09:09

After 37 minutes it went back to 69 degrees. I turned it off now.

I have 2 fans in the front although no HDDs to cool them down, I have 1 fan at the bottom blowing up.

I have the PSU fan blowing to the GPU and the GPU fans pointing at the PSU. Not the greatest CPU Cooler (Alpenfenh or something like that) and 1 fan taking heat out in the back.

It's a Fractal R3, shouldn't be a problem I'd imagine.

Randomface74 · 24 Nov 2013 at 09:13

bit confusing - I can't really tell from your posts if there's a temp problem or not

franco_22 · 24 Nov 2013 at 09:28

I don't think there is a temp problem.

I think this is either

1) Power Issue
2) Witcher 2 Conflicting with a driver or not something, I googled Witcher 2 BSOD and there's endless posts about it.
3) Problem with the GPU when it's heavy under load (playing witcher) but it ran the fumark test for almost 40 minutes so I don't think it's that.

I'm out of ideas too

r7slayer · 24 Nov 2013 at 09:42

A PSU degrades over time but 3 years I would be surprised if it's lost 10 watts off efficiency from general usage. But im guessing with your PSU being 85% efficient it should be able to deliver 440 watts under heavy load so take 10 watts off that its hitting 430.

This is seeming quite low as your system can quite easily be hitting 400 - 420 watts under load. Not to mention how many fans do you have in your case? do you have a fan controller, Dvd/cd drive? or any other components which require power even stuff you connect by USB? all this stuff will consume some juice so could quite possibly be your PSU.