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R9 290 Issues

Chris R-W

Chris R-W

Chris R-W

Associate
Joined
19 Jun 2014
Posts
48
Hi,

Just purchased an R9 290 Sapphire Tri X 4GB. I have done a fresh reinstall of Windows 8.1 and everytime i play a video on youtube or other similar sites the PC freezes (including mouse) and then restarts. I have seen that a lot of people are having issues with the drivers for this card and are having similar problems but they have all seemed to be fixed with the catalyst 14.4 update. I havnt been able to try a different card as ive already got rid of my R9 270.

With the mouse freezing i reckon its a serious hardware problem but as the card is new is this possible ?

I have just tried to uninstall the catalyst control centre and the PC will no longer go into windows it just sits on the initial windows 8 menu screen before the password log in and you cant do anything.

Anyone else had a driver issue or have i got a dodgy card ?

Thanks
 
If you can, download DDU display driver uninstaller from guru3D. Boot into safe mode and run it, after restart install 14.6 rc1 driver.
Test again
 
Chris R-W said:
there is no such thing as safe mode on windows 8
Click to expand...

There is, it's just a pain to get to.

Don't know if it is related at all but I had the same issues with my 280X. Got in touch with AMD and got this response as to what the problem is:

This error occurs when the Timeout Detection and Recovery (TDR) feature available in Windows detects that the graphics card (GPU) has not responded within a predetermined period of time and reinitializes it with the Windows Display Driver Model (WDDM) to prevent the need to reboot. There is no single cause for a TDR event to be triggered.
 
okay so how did you get around the problem ? and did AMD manage to solve it for you ? all the R9 2xx series run off of the same driver so it will be the same issue i guess
 
Chris R-W said:
okay so how did you get around the problem ? and did AMD manage to solve it for you ? all the R9 2xx series run off of the same driver so it will be the same issue i guess
Click to expand...

I've just gone back to 14.4 and it's not happened since. AMD told me to remove the 14.6 drivers with a third party software (DDUCleaner for me) and reinstall it to see if it keeps happening. If it does, just stick with 14.4 until 14.6 is out of beta.



Although, I have this second just noticed that 14.7 was released today.
 
Okay thankyou for the headsup on that :) Think im just gunna wipe and reinstall windows fresh as i have installed and uninstalled so many drivers its unreal.
How did you fix the issue with your 280x ?
 
Power issue what psu do you have?

Try a different 6 and 8 pin plug off your psu if you have more than 1 of each.

Motherboard bios up to date?

Motherboard drivers all installed?

Try mouse on its own,

If the problem is still there after your reinstall of windows if course.
 
I did my motherboard bios update in windows using a gigabyte board.

Maybe you can too by downloading the latest bios from your motherboard website?
 
yh i got the latest update but it wouldn't let me do anything in windows when i tried to run it as it was a ROM file :/

My keyboard and mouse now don't respond .... i push a key on the keyboard and the backlight flashes and that is it !
 
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