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R9 390 No display signal

Redminnow

Redminnow

Redminnow

Associate
Joined
7 Jan 2016
Posts
14
Hi all,

I've recently got a new Strix R9 390 and installed it in my machine and am unable to get a signal out of it. When I boot with it connected the monitor just goes to sleep, I don't see the BIOS or anything

The machine it's running in :
- P8P67 mobo (The internet told me it was compatible :D)
- 1000W corsair PSU in it.
- Windows 7

The machine previously contained an Nvidia card (Also PCIE) and if I put that back in it runs fine.

What I've tried so far :
- The GFX card has been RMA'd and returned as working (confirmed on DP and HDMI)
- Updated BIOS to latest revision (Version 3602)
- Reset the CMOS
- Tried both my monitors (DVI-D to DVI-D, they work with the old card)
- Tried monitors with HDMI to DVI-D cable
- Tried plugging into my TV (HDMI to HDMI)
- Tried plugging into my TV with VI-D to HDMI cable
- Unistalled all the old drivers
- Booted up with both my new and old GFX card in and connected to the old GFX card and am unable to detect the new card in windows.
- Re-seating the card (All 3 PCIE slots)
- Both the modular and the static lines off the PSU (One or the other not a combination of half and half :))

On powering the machine the graphics card power connector lights come on and the logo light steadily pulses. I suspect that it's actually booting all the way through to windows as the machine keeps running happily and if I leave it a while then shut it down using the power button and switch back to the old card to reboot I get the "Windows was not shutdown correctly" screen.

I'm about out of ideas of what to try next and welcome all suggestions.

Thanks,
Patrick
 
Last edited:
Hey,

Both are in and secure using a 6+2 and a 6 - the R9 390 has little lights next to these and they've both gone white. No splitters or anything. Have tried both the static lines from the PSU and the provided modular ones (Not a mix of them as haven't read up whether it's 1 or 2 rails)

Thanks
 
I don't remember seeing that option there - looks like that picture is a slightly different EFI BIOS Utility from what mine boots into. Will take a look, what's the option for? If I can find it this evening will try it both ways :)
 
Have just re-read your picture and not sure if you're talking about VT-d or the Initiate Graphic Adapter - my reply was referring to TV-d

I've tried Initiate Graphic Adapter on each setting it has (Auto/PEG/PCIE)
 
@darwin1859 Ah so you were talking about the Initiate Graphic Adapter - yes have tried that on each option that's possible (The mobo doesn't have an onboard gfx)

@AMDMatt Yes haven't had any issues with it until now although the jury is out as to where the issue is at the moment, I wondered about compatibility after seeing the last update was end of 2012 but all information I can find says they should work fine together
 
@meldarthx Will double check when I get home but the old card was a GeForce GTX (the 570 I think)

I checked a number of "part picker" sites which all seemed to suggest it was fine.

I'm fairly confident it's seated (I've had it in and out a number of times what with having to boot off the old card) - clicks in places nicely etc. double and triple checked it
 
@AMDMatt I don't have anything at home - am planning to bring it in to work on Monday and have a go on one of the ones here. Since I RMA'd it and it got confirmed working I imagine something somewhere is incompatible or I've missed a setting or similar but not sure how to work out what.
 
Sorry I don't follow what you mean by the CPU - there are no onobard gfx on the P67 boards. Which is why I keep having to use the old card to boot to try things
 
So to keep you up to date with my contact with Asus regarding this :

I have provided the same information as in this topic to them and so far been told :
- Test on another mobo
- Get in touch with the store

Even though I told them it had been RMA'd and returned as working - after informing them of this :
- The 2 components should be compatible test of another mobo to determine if it's a GFX card fault

After re-re-stating it had been RMA'd and tested :
- After checking Mobo, GFX card and QVL list I can see the possible reason is they are not compatible.

I've requested more details as to why as there is absolutely no detail of what has been found, will keep you up to date with the response - I don't hold out much hope as after phoning and jumping through the automated menus you get directed back to the web form on their site which has a 2 day wait time to get a 1 liner back from someone.

Unbelievably frustrating. All in all still no idea what the problem might be but I don't think I will be purchasing any more Asus products any time soon.
 
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