Radeon 5670 no monitor signal - please help

[howard86]

Hi,

I posted on here recently about ideas for a graphics card upgrade and one card suggested was the Sapphire Radeon hd5670 1gb gddr5 card. So after looking around at the others suggested I bought one of these.

It arrived today which was great as my curent card which was what caused the upgrade (radeon 2400 hd xt) has a broken fan, still spins but is missing half of it. Anyhow, I followed the instructions in the booklet - uninstall the current card, turn off and replace it with the new one. This was fine, except once the 5670 is in, I start the pc and the monitor says no monitor signal. The pc appears to then grind to a halt. After a few unsuccessful attempts at restarts I put back in the old card, windows loads and attempts to update the hardware which then cuses an instant shut down. One of the issues thats been happening with it, the card heats up far too fast and causes these shut downs when I am in safe mode too. Its making it very hard to uninstall it and install the new card drivers (suggested through googling the problem). To make it worse the 2400s plastic pins that hold the fan piece in place fell out but I fitted them back in so it at least holds it together.

Also I used the adapter to plug the monitor into the new card as the pins are different.

OS is Win xp SP3
2GB Ram
Motherboard - Lenovo thinkcentre m57p
Monitor - ViewSonic VA2213W with up to date drivers
Not sure of PSU - did ask on the previous topic but no help given.

Not sure what else to write as I am currently using my laptop due to the constant shut downs on the main pc.

Please can anyone help, I've had a load of bad luck lately with this old card and its really starting to get beyond a joke. I just want to get on the computer without it shutting down. Please note I don't have a third graphics card to use - the 2400 is the only one that works technically and with its constant overheating its not looking very good.

Thanks, Howard

 

[DeeJayCee]

have you set the bios to PEG and not PCI for the graphics slot?
also, have you tried updating bios? or resetting bios?
does the mobo have onboard graphics you could use?

ive got a 5670 in my media centre and it runs fine (albeit it useless for games!)

 

[howard86]

I'm not sure on the bios question - PEG and not PCI, how would I go about doing that exactly?

I don't know about on board graphics, I'm pretty new at this stuff.

When the 5670 is in the pc it starts up ok, the fans turn, as does the one on the card. The pc chunters a little but I don't know if it really gets any further to windows or not. The other card is so unstable I can't do much when it does get to windows -it lasted abou 2-3 minutes last time I tried.
Thanks for the reply by the way, any reply is a good thing for me at the moment!

 

[kristmace]

Trying onboard graphics is a good call. Is there anywhere on the back of the PC you can plug the monitor into other than the graphics card in the expansion slot. If so, try taking the 5670 out and plugging the monitor in there. You might need to change an option in the BIOS (usually DEL on startup to get into this menu) to enable onboard graphics. If you can, set it to "Enable onboard GPU if no PCIe card present" - or something similar.

If everything works fine with onboard graphics then the 5670 is faulty. If not, then it's something else.

Could possibly be the power supply. If the computer is older than 3 years (which it sounds like it is), then I'd be tempted to give that a try.

 

[MikeHiow]

You mention you're using a DVI->VGA adapter, have you tried it in the other DVI socket?

 

[zebedeee]

i believe you need to install your previous gcard to adjust the bios settings, hitting F2 generally works but this can be a different button depending on what manufacturer makes it and maybe adjust the power/speed or whatever the card is set to opperate on, it also may mean you need to flash your bios, check with the new gcard you got and see what firmware it is supposed to run on, then check your current firmware and if it needs flashing then thats where the fault lies, tho i must ask, have you got any power sockets on the gcard that aren't plugged in? 2nd question, does any of your local friends have a machine they can test the new gcard for you in their machine? it may be a fault with the actualy gcard rather than user error