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Radeon 6800 crashing all the time

env888

env888

env888

Associate
Joined
8 Feb 2021
Posts
14
Location
Barking, London
Hi gents, I need some advice please.

My "3D printed" Sapphire RX6800 finally arrived last week. At first the card was working let's say fine. Had some low 3D mark scores, but got to the bottom of it - had some features enabled that resulted in better quality (hopefully) but lower benchmark scores. Anyway I did multiple bench runs no problems.
I did experience occasional crashes in games (blank black screen & reboot), after a few days they got more and more frequent. I figured that was a bad OC or a card that can't handle any OC. I reverted to default specs, things run OK-ish - I could play Horizon/Civ6/Grid for up to 1-2 hours before it eventually crashed. I figured drivers. Did a reinstall using AMD uninstall utility, even installed the recommended WHQL November drivers. Now nothing works! I mean nothing... the second I load any game or benchmark it crashes frame one (both on WHQL November drivers or January Beta drivers).

1. Sapphire RX6800 Pulse
2. AMD 3700X Stock
3. Gigabyte X570 I Aorus Pro
4. 16GB Team Group Edition 3200MHz
5. Silverstone ST70F-Ti Titanium 700W

I tried disconnecting the power cables and physically reinstalling the card. BIOS, chipset, Windows up to date.

I've run out of ideas, I can't get my head around the fact that things were OK-ish before, but now it's a complete disaster and everything crashes instantly. Any help would be much appreciated. Has anyone else experienced something similar?

[Update]
Also tried:
- different PSU,
- RAM: @JEDEC (2400MHz), @1600MHz, XMP @1.37V,
- DDU uninstall
- Monitor driver update
 
Last edited:
env888 said:
Hi gents, I need some advice please.

My "3D printed" Sapphire RX6800 finally arrived last week. At first the card was working let's say fine. Had some low 3D mark scores, but got to the bottom of it - had some features enabled that resulted in better quality (hopefully) but lower benchmark scores. Anyway I did multiple bench runs no problems.
I did experience occasional crashes in games (blank black screen & reboot), after a few days they got more and more frequent. I figured that was a bad OC or a card that can't handle any OC. I reverted to default specs, things run OK-ish - I could play Horizon/Civ6/Grid for up to 1-2 hours before it eventually crashed. I figured drivers. Did a reinstall using AMD uninstall utility, even installed the recommended WHQL November drivers. Now nothing works! I mean nothing... the second I load any game or benchmark it crashes frame one (both on WHQL November drivers or January Beta drivers).

1. Sapphire RX6800 Pulse
2. AMD 3700X Stock
3. Gigabyte X570 I Aorus Pro
4. 16GB Team Group Edition 3200MHz
5. Silverstone SX700 Platinum

I tried disconnecting the power cables and physically reinstalling the card. BIOS, chipset, Windows up to date.

I've run out of ideas, I can't get my head around the fact that things were OK-ish before, but now it's a complete disaster and everything crashes instantly. Any help would be much appreciated. Has anyone else experienced something similar?
Click to expand...

2 separate 8pin cables or daisy chained? Sometimes crashes happen as the card draws power and can’t get it.
 
Own another graphics card to test if GPU? If GPU, I say RMA. Sounds like she has an overheating or memory issue (the GPU).

If problem persists with spare GPU, then it time to review all the parts one by one to find the issue.
 
Own another graphics card to test if GPU? If GPU, I say RMA. Sounds like she has an overheating or memory issue (the GPU).

If problem persists with spare GPU, then it time to review all the parts one by one to find the issue.
Click to expand...
Unfortunately I don't own anything spare.. but this was a fully functioning PC for years before the upgrade.

I just can't wrap my head around the fact that this was running games for extended periods of time and completing benchmark runs few days ago and now everything crashes instantly.
 
Using hwinfo? If so install the latest beta version. 6.43 from memory there's a bug in the non beta causing machines with 6000 cards to randomly crash. The beta version fixed it for me.

Ps sounds like all the crashing may have corrupted your OS install, you may need to revert to a backup or reinstall. You could try a repair install first to try and resolve that.
 
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In my experience, these issues almost always turn out to be a problem with the PSU. It happened to me before too, I could game for over an hour sometimes but then the system would crash and reboot. It turned out to be a faulty PSU. It's possible that the PSU is fine up to a certain power draw level before causing the reboot.
 
Go into event viewer system and have a look at the logs to see what errors you are getting.
 
fs123 said:
Use DDU to uninstall gpu driver in safemode and then install latest beta driver.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Click to expand...
Tried that, did't work...
heartburnron said:
In my experience, these issues almost always turn out to be a problem with the PSU. It happened to me before too, I could game for over an hour sometimes but then the system would crash and reboot. It turned out to be a faulty PSU. It's possible that the PSU is fine up to a certain power draw level before causing the reboot.
Click to expand...
Just checked that as well. Still the same thing on Corsair TX850...
henson0115 said:
Using hwinfo? If so install the latest beta version. 6.43 from memory there's a bug in the non beta causing machines with 6000 cards to randomly crash. The beta version fixed it for me.

Ps sounds like all the crashing may have corrupted your OS install, you may need to revert to a backup or reinstall. You could try a repair install first to try and resolve that.
Click to expand...
OS is something I haven't reinstall...
eeii said:
Go into event viewer system and have a look at the logs to see what errors you are getting.
Click to expand...
Any hints, what am I supposed to be looking for?
 
Before re-installing Windows you could try system restore to try and restore to some weeks before all this happened. If there are old restore points then you might be in luck or else a full re-install may be the only option.
 
https://www.reddit.com/r/AMDHelp/co...urce=share&utm_medium=ios_app&utm_name=iossmf

Guys, what do you think of this? My memory: Team Group Dark PRO 8PACK [TDPGD416G3200HC14ADC01] is not listed on the AMD's Ryzen Compatibility List or the MB Qualified Vendor List.. There is something quite similar - TDPGD416G3200HC14BBK.

I really don't want to be replacing the RAM, but I don't want to RMA my GPU in this day and age even more for obvious reasons...
 
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If were you I would underclock the core and memory just see if you can get it stable and work up from there. If you can't get it stable then RMA time I'm afraid.
 
Freddie1980 said:
If were you I would underclock the core and memory just see if you can get it stable and work up from there. If you can't get it stable then RMA time I'm afraid.
Click to expand...
I did try core @2100-1800MHz, voltage @1025-900mV, memory @2000MHz. Should I go lower? What about Power Tuning, should I go up or down with underclocking and undervolting?
 
What about the PSU? This was exactly what I was thinking also.

heartburnron said:
In my experience, these issues almost always turn out to be a problem with the PSU. It happened to me before too, I could game for over an hour sometimes but then the system would crash and reboot. It turned out to be a faulty PSU. It's possible that the PSU is fine up to a certain power draw level before causing the reboot.
Click to expand...

Chances it's happening on both PSUs though...not sure!
 
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