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Radeon RX 5500 XT - Updating Drivers With Adrenaline Causes Boot Loops

MTG2008

MTG2008

MTG2008

Associate
Joined
17 Jun 2014
Posts
12
Built a computer for my brother last week and after a week of use it completely shut down/went into infinite boot loops and wouldn't start up successfully.
https://forums.overclockers.co.uk/t...th-occasional-boot-success-poss-ram.18892942/

At first I thought it was a RAM issue, since the EZ debugger skips the DRAM LED on start up, but today I ordered some more RAM and tested it and it still had problems. Ran Memtest for 4 runs and it's fine, as well as the computer fully recognizing it so I think the DIMM slots are also fine.

So today I unplugged all other data drives, formatted the SSD and did a clean install of windows again. It works fine as it starts up so I install all the drivers/Windows updates. When I get to the graphics card, it freezes at around 60/70%, black screens and then goes into an infinite boot loop, until it reaches automatic repair and I restore it to the point before they were installed.

I ensured windows was updated first, and also ran DDU to remove any traces of the driver/incompatibilities and it still failed. Also checked the factory reset button on the adrenaline install.
On device manager the only thing that shows up is "Microsoft Basic Display Adapter", the motherboard/processor doesn't have integrated graphics though, and there's no visible issues with the graphics, just updating w/ drivers.
I also tried an older install of the drivers/adrenaline (Feb 2020) but does the same thing. I don't know where to get the drivers without adrenaline as there's no .zip file on the GPU page, nor is there a place for only the drivers.

EDIT: Nothing on my computer actually recognizes the Graphics Card i.e. benchmark programes/MSI Afterburn/Task Manager. However it's what I have the HDMI connected to and there's no graphical problems on screen.

The GPU seems to work/operate fine i.e. my brother had been playing games all throughout the first week with no issues, minus a few crashes on Just Cause 3 (which the game is prone to anyway). The drivers would've been installed.
 
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heatonpkmassive said:
I'd be suspecting a faulty GPU, can you try it in your PC? That'd help, to know if the card works in that.
Click to expand...

I put it in mine and it shows a similar situation. It boots up/displays fine but nothing recognises it (device manager/task manager/component monitoring programs). I'm ordering another GPU to test it for tomorrow, looking like an RMA...
 
Because I wanted to be sure (and amazon are very speedy/great on returns) I bought a new graphics card from them and installed the latest AMD drivers with no problem. As soon as drivers were installed it pops up on device manager/task manager etc. The other one wouldn't install those drivers so never got to the point where it would show up.
I also uninstalled the drivers with AMD driver cleaner + DDU, as I did before the new GPU then plugged the old one in, and installed the latest drivers and as expected went into a boot loop. Plugged in the new GPU and no boot loop, boots right windows login with no issues so it's safe to say it's an RMA situation. Sending back to now. Just strange it worked for the first week...

Thanks for your input :).
 
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No worries, glad you got to the bottom of the problem. Once a faulty part displays the same malfunction in a second machine, that's usually pretty conclusive.

But you're all sorted now and your brother will be happy :)
 
boot loops are normally cured by a battery removal cmos reset for me, worth a try at least
 
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