Radeon RX 5700XT Crashing my system

Gwhizzle

Gwhizzle

Gwhizzle

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Joined
13 Oct 2008
Posts
9
Hi All,

I'm really out of touch with upgrading PCs and purchased a new AMD Radeon RX 5700 XT for my system from 2017. Since installing I'm experiencing consistent crashes to the point that I can't get into Windows 10 unless it performs an auto repair and lets me boot into safe mode.

Upon installing I wasn't getting a display via HDMI (don't have a display port cable). However I fixed that by updating the bios and then had signal. I booted into windows, tried to pull down the AMD drivers and the PC went dead without blue screening (keyboard lights go off, pc just quietly turns off).

Troubleshooting attempted so far;

- Tried to install latest AMD drivers, PC shut down before I could make progress
- Booted into safe mode with networking, tried to install AMD drivers but driver install appears with error 'no AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware. Maybe I can only install in normal OS mode?
- Re-installed Windows 10 using Nvidia 970 (to prevent crashes)
- The xt does appear in device manager, tried uninstalling the driver and rebooting, again system crashed
- Re-seated card multiple times and tried in alternative pcie slot but it wont fit flush due to size of card and my case

My current system specs are;

MBoard: Asustek Prime B350-Plus
Bios: 5407 AMD AGESA Combo-AM4 1.0.0.4
CPU: AMD Ryzen 5 1600 Six-Core Porcessor
Ram: G-Skill Ripjaws 16GB DDR4 Dual Channel 1064.MHZ
GFX: NVIDIA GTX 970 / AMD Radeon RX 5700 XT
PSU: Corsair TX750W
Case: Antec Twelve Hundred V3
OS: Windows 10 Pro

I'm powering the gpu using the existing power cables within the machine and not the ones provided with the GPU (friend said this was okay).

All of the above is fine when my 970 is plugged in and unfortunately don't have another rig to try this new card on :S

Completely out of ideas and on the verge of sending this back although hate giving up. If you have any pointers i'd be really grateful.


Cheers,
G
 
Did you use DDU to remove all nvidia drivers before putting the 5700XT in?

Do you have all the power cables in the 5700XT? Probably 8 pin + 6 pin?
 
Thanks! I did use DDU prior to windows 10 reformat but not post. Can I get away with running it in safe mode and retrying the 5700xt?

Yes, all power cables attached and yep both 6 and 8 pin. Getting two blue lights beside the pins on the GPU.
 
Should probably use DDU again as the 970 has had its drivers installed now - not sure about safe mode.

Do you have XMP/DOCP enabled for your RAM by any chance? Try disabling that if so before putting the 5700xt back in
 
Used DDU to remove NVIDA/AMD drivers, rebooted with XT plugged in. Early signs looked positive, able to access Windows but as I ran the AMD installer the system shut down again.

I looked in the BIOS for DOCP and it was set to 'auto' with the only other two options 'DOCP' or 'DOCP Standard'.

Am I stuffed? :)
 
Really odd it shuts down during driver install - looking around it seems people have managed to resolve similar issues by using an hdmi cable instead of displayport for the installation...

Is there no option for DOCP disabled?

If the issue still happens maybe need to RMA the card
 
Try using two separate PCIE cables instead of a single daisy chained cable.

Keep reading that Ryzen likes fast RAM, could this be the problem here?

Believe people use 3000/32000MHz downclocked to 2933MHZ.
 
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