Rain Forest Question on returns

Soundood · 2 May 2017 at 12:50

I have never had to return anything after a fault to the rainy place, its my Echo Dot, the speaker seems to have failed (crackling) when I go to my orders there is no option to return it,

I have been on there for around an hour now, how do I raise a ticket or whatever to return this?

its around 2 months old, if that?

thanks in advance

Soundood · 2 May 2017 at 12:55

Cuchulain said:
You go in to your orders, find the order for your item and there's a link to start a return, failing that, go on to live chat via the help section and they'll sort it for you.

cant see the live chat anywhere in help, anything I should be looking for, been here for an hour so far

Soundood · 2 May 2017 at 13:02

Pyr0m@nI@]{ said:
https://www.amazon.co.uk/gp/help/customer/contact-us?

I am on this page, I select the product and all I get is packaging feedback, I cant see chat or an oprion to return

Soundood · 2 May 2017 at 13:03

ok got it, had to go thorugh the drop down boxes and chat appeared thanks

Soundood · 2 May 2017 at 13:07

JBuk said:
Surely it would have been easier to ask Amazon customer service

And why not just say Amazon?

cheers for the input, its sorted

Soundood · 2 May 2017 at 13:08

Soundood said:
cheers for the input, its sorted, the question was how to I get to customer services, its done