Rainforest requires criminal report reference for missing package?

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IC3

IC3

IC3

Soldato
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I recently ordered a new appliance for the kitchen, the order was supposedly delivered next day and handed to resident, it wasn't so I went outside to check if it's just left by the front door. Not there, the CS mentioned that I need to wait 24-48 hours until I can take any action. When I contacted them after the 48 hours, they requested police criminal report reference number? WTF?

Has anyone had issues like that with Amazon before? It's a first for me... I raised a dispute with my bank and currently drafting a letter to the UK HQ based on a template I found on MSE.
 
tom_e said:
Just report it give them the number and they'll refund you, it's literally just a box ticking exercise.

The time you've spent raising it with your bank (which will get your Amazon account closed if they issue you the chargeback) and drafting a letter you could have had your refund.
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That was the plan anyway, I'm sick of Amazon tbh... If the item was actually of high value which according to them requires the police crime report reference number, why didn't they use the passcode like they did with other high value things I purchased in the past?

Scuzi said:
It really shouldn't be your problem. They have delivered it to the wrong address, or the driver has fudged the delivery. Until it is in your possession it isn't your responsibility.
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This is my thinking, but at the same time, they need to provide evidence that they delivered. I had a similar issue with DHL, my parcel was delivered to incorrect address, thankfully 1 month before this happened I had a different parcel delivered from DHL with my an actual photo of my front door (this was enough for PayPal to refund me the full amount). Ebay, Seller and DHL were useless... DHL stated I'm not their customer so they can't help me. Seller was a big C... and Ebay just said that the tracking states it has been delivered even though I clearly stated, it has been delivered to a wrong address and the front entrance on the photo didn't match.

leemk said:
Just ring 101 , non emergency number , then get your ref number , i presume this is to deter people claiming non delivery when they have received it.
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Easy mitigation - Photo evidence of delivery would have been plenty, like other courier companies do, or stick to the code you need to provide on higher value items like it's always been.

Edit:

I reported the crime, but didn't get a crime reference, I wonder how long that'll take... It seems like such a waste of police resources for something that could have been easily prevented, if Amazon wasn't so greedy and allocated more time per delivery...
 
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UPDATE - I'm impressed with how quickly Police have responded to my report!

I don't want to paste the whole message, as it mentions at the bottom of the email its only meant for me, so here's a quick summary of the most important bits that might help others who are in the same situation reading this thread...

The police will not investigate as there’s no evidence of a crime (no photos, CCTV or Witness), only a likely packing/delivery error. Amazon is obligated under consumer law to provide the goods, or a refund and I’ve been advised to press them or file a formal complaint if needed. The incident has been logged as non-crime incident, and a crime reference number is unnecessary for Amazon to issue a refund. They also provided me this LINK.

They also mentioned that they’re currently receiving hundreds of requests from Amazon customers that are logged incorrectly based on the instructions from Amazon’s CS... Amazon is doing this to meet their insurance requirements.

Edit:

Surely this is an interesting topic for a news article? :D
 
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dholdi said:
Kin ell, Justeat ask for a code for a burger so why can't Amazon for something valuable ?
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That's the thing, they did not long ago, last time I ordered was abroad around 1-2 months ago and before that I ordered an item worth over £300 and I had to provide a passcode to the drive to get the parcel.

I suppose they removed this part of the process, as it meant more time required for deliveries which meant less revenue... I've 0 sympathy for Amazon, even if people scam them, they're literally creating loopholes which are being exposed/used and we all suffer from it...
 
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