Soldato
- Joined
- 10 May 2004
- Posts
- 5,261
- Location
- Middlesex
*****Update****
So I just set FFXIV to DX9 and left it at that. I installed PUBG a few days ago. I am getting exactly the same thing and it's driving me nuts. I've tried closing all running programs.
I'm looking in the event log (in administrative tools) and there's nothing of consequence before "the system rebooted without cleanly shutting down first".
It's worse in PUBG than it was in FFXIV. It happens almost always within 5 minutes of a game. Also, my computer doesn't restart, the screen goes black, the keyboard goes unresponsive. I then have to hold the power button to turn it off then turn it back on.
Nothing is overheating, everything is at stock. I have no problem with long WOW and Overwatch sessions.
Any fault finding help would be much appreciated.
Edit - Looks like PUBG has it's own crash report. Here is a copy and paste from the last report:
This is the line that worries me:
"<ErrorMessage>LowLevelFatalError [File
:\wk\tsl-client-dev2-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] &nl;Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG&apos
&nl;</ErrorMessage>"
GFX card being lost??
**********
Hi guys,
I've got a strange question with my rig.
I play a lot of Final Fantasy xiv and I get lots of random hard crashes (I don't get it in any other game). Sometimes I can be playing an hour with no incident, sometimes 5 minutes. This only happens when running the game in DX11 mode (dx9 seems to be okay but there is a performance hit).
The screen will go black and the fans will ramp up. I can't do anything but hit the reset button at this point.
My setup:
Windows 10
Ryzen 1600
Powercolor RX480 (red devil - tri fan)
Team Group Elite 8GB (2x4GB) DDR4 PC4-19200C16 2400MHz
MSI X370 Gaming Pro Carbon
NZXT Kraken X62 AIO Water Cooling Unit
Bitfenix Whisper M Series 750W 80 Plus Gold Modular Power Supply
Corsair SSD
I did have my cpu overclocked to 3.9 but have since defaulted everything in the bios so everything is at stock. Temps are fine either way.
Running the latest official bios, latest GFX drivers, latest windows updates etc.
I've checked event viewer and it doesn't give me anything obvious.
What is the best way to fault find this?
This does seem to be a bit of a problem with this game but I haven't seen any fixes through googling other than running it in dx9 mode.
Thanks in advance!
So I just set FFXIV to DX9 and left it at that. I installed PUBG a few days ago. I am getting exactly the same thing and it's driving me nuts. I've tried closing all running programs.
I'm looking in the event log (in administrative tools) and there's nothing of consequence before "the system rebooted without cleanly shutting down first".
It's worse in PUBG than it was in FFXIV. It happens almost always within 5 minutes of a game. Also, my computer doesn't restart, the screen goes black, the keyboard goes unresponsive. I then have to hold the power button to turn it off then turn it back on.
Nothing is overheating, everything is at stock. I have no problem with long WOW and Overwatch sessions.
Any fault finding help would be much appreciated.
Edit - Looks like PUBG has it's own crash report. Here is a copy and paste from the last report:
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>GPUCrash</CrashType>
<SecondsSinceStart>155</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.16.3-0+++UE4+Release-4.16</EngineVersion>
<CommandLine>-LobbyUrl=https://prod-live-front.playbattlegrounds.com/index.html -USEALLAVAILABLECORES -d3d10</CommandLine>
<LanguageLCID>2057</LanguageLCID>
<AppDefaultLocale>en-GB</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.16-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/</RootDir>
<MachineId>6084798948D51D988D6E538E77FCB8D8</MachineId>
<LoginId>6084798948d51d988d6e538e77fcb8d8</LoginId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage>LowLevelFatalError [File
:\wk\tsl-client-dev2-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] &nl;Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG&apos
&nl;</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 1600 Six-Core Processor </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>Radeon (TM) RX 480 Graphics</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>8534200320</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>3271028736</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140730139058176</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>2867351552</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>2992078848</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>6354333696</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>6483505152</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>GPUCrash</CrashType>
<SecondsSinceStart>155</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.16.3-0+++UE4+Release-4.16</EngineVersion>
<CommandLine>-LobbyUrl=https://prod-live-front.playbattlegrounds.com/index.html -USEALLAVAILABLECORES -d3d10</CommandLine>
<LanguageLCID>2057</LanguageLCID>
<AppDefaultLocale>en-GB</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.16-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/</RootDir>
<MachineId>6084798948D51D988D6E538E77FCB8D8</MachineId>
<LoginId>6084798948d51d988d6e538e77fcb8d8</LoginId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage>LowLevelFatalError [File


<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 1600 Six-Core Processor </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>Radeon (TM) RX 480 Graphics</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>8534200320</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>3271028736</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140730139058176</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>2867351552</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>2992078848</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>6354333696</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>6483505152</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>
This is the line that worries me:
"<ErrorMessage>LowLevelFatalError [File


GFX card being lost??
**********
Hi guys,
I've got a strange question with my rig.
I play a lot of Final Fantasy xiv and I get lots of random hard crashes (I don't get it in any other game). Sometimes I can be playing an hour with no incident, sometimes 5 minutes. This only happens when running the game in DX11 mode (dx9 seems to be okay but there is a performance hit).
The screen will go black and the fans will ramp up. I can't do anything but hit the reset button at this point.
My setup:
Windows 10
Ryzen 1600
Powercolor RX480 (red devil - tri fan)
Team Group Elite 8GB (2x4GB) DDR4 PC4-19200C16 2400MHz
MSI X370 Gaming Pro Carbon
NZXT Kraken X62 AIO Water Cooling Unit
Bitfenix Whisper M Series 750W 80 Plus Gold Modular Power Supply
Corsair SSD
I did have my cpu overclocked to 3.9 but have since defaulted everything in the bios so everything is at stock. Temps are fine either way.
Running the latest official bios, latest GFX drivers, latest windows updates etc.
I've checked event viewer and it doesn't give me anything obvious.
What is the best way to fault find this?
This does seem to be a bit of a problem with this game but I haven't seen any fixes through googling other than running it in dx9 mode.
Thanks in advance!
Last edited: