Random crashes

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Soldato
Joined
10 May 2004
Posts
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*****Update****

So I just set FFXIV to DX9 and left it at that. I installed PUBG a few days ago. I am getting exactly the same thing and it's driving me nuts. I've tried closing all running programs.

I'm looking in the event log (in administrative tools) and there's nothing of consequence before "the system rebooted without cleanly shutting down first".

It's worse in PUBG than it was in FFXIV. It happens almost always within 5 minutes of a game. Also, my computer doesn't restart, the screen goes black, the keyboard goes unresponsive. I then have to hold the power button to turn it off then turn it back on.

Nothing is overheating, everything is at stock. I have no problem with long WOW and Overwatch sessions.

Any fault finding help would be much appreciated.

Edit - Looks like PUBG has it's own crash report. Here is a copy and paste from the last report:

<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>GPUCrash</CrashType>
<SecondsSinceStart>155</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.16.3-0+++UE4+Release-4.16</EngineVersion>
<CommandLine>-LobbyUrl=https://prod-live-front.playbattlegrounds.com/index.html -USEALLAVAILABLECORES -d3d10</CommandLine>
<LanguageLCID>2057</LanguageLCID>
<AppDefaultLocale>en-GB</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.16-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/</RootDir>
<MachineId>6084798948D51D988D6E538E77FCB8D8</MachineId>
<LoginId>6084798948d51d988d6e538e77fcb8d8</LoginId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage>LowLevelFatalError [File:D:\wk\tsl-client-dev2-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] &nl;Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - &apos;HUNG&apos;)&nl;</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 1600 Six-Core Processor </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>Radeon (TM) RX 480 Graphics</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>8534200320</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>3271028736</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140730139058176</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>2867351552</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>2992078848</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>6354333696</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>6483505152</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

This is the line that worries me:

"<ErrorMessage>LowLevelFatalError [File:D:\wk\tsl-client-dev2-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] &nl;Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - &apos;HUNG&apos;)&nl;</ErrorMessage>"

GFX card being lost??


**********
Hi guys,

I've got a strange question with my rig.

I play a lot of Final Fantasy xiv and I get lots of random hard crashes (I don't get it in any other game). Sometimes I can be playing an hour with no incident, sometimes 5 minutes. This only happens when running the game in DX11 mode (dx9 seems to be okay but there is a performance hit).

The screen will go black and the fans will ramp up. I can't do anything but hit the reset button at this point.

My setup:
Windows 10
Ryzen 1600
Powercolor RX480 (red devil - tri fan)
Team Group Elite 8GB (2x4GB) DDR4 PC4-19200C16 2400MHz
MSI X370 Gaming Pro Carbon
NZXT Kraken X62 AIO Water Cooling Unit
Bitfenix Whisper M Series 750W 80 Plus Gold Modular Power Supply
Corsair SSD

I did have my cpu overclocked to 3.9 but have since defaulted everything in the bios so everything is at stock. Temps are fine either way.

Running the latest official bios, latest GFX drivers, latest windows updates etc.

I've checked event viewer and it doesn't give me anything obvious.

What is the best way to fault find this?

This does seem to be a bit of a problem with this game but I haven't seen any fixes through googling other than running it in dx9 mode.

Thanks in advance!
 
Last edited:
I run FFXIV in Directx11 and get no problem. BUT, I have a completely different hardware setup to you.

This kind of crashing can be very, very difficult, and expensive to tie down, but you may well find that it just disappears at some stage in the future when some or other driver is updated. The problem is that games often use and push everything to the limit at which point something that normally works can fall apart. If it is only FFXIV that is causing an issue, it doesn't mean its the game, rather it may well just be it is doing something "inadvisable" that falls in to a hole in the drivers of something or other. The first thing to do is to make sure you aren't overclocking anything, which you have done. The second thing I would do is try to get your hands on a different graphics card. A Large number of these problems are caused by the graphics card or the driver. The third thing, really, you don't even want to go there...!!
 
Pocah said:
I run FFXIV in Directx11 and get no problem. BUT, I have a completely different hardware setup to you.

This kind of crashing can be very, very difficult, and expensive to tie down, but you may well find that it just disappears at some stage in the future when some or other driver is updated. The problem is that games often use and push everything to the limit at which point something that normally works can fall apart. If it is only FFXIV that is causing an issue, it doesn't mean its the game, rather it may well just be it is doing something "inadvisable" that falls in to a hole in the drivers of something or other. The first thing to do is to make sure you aren't overclocking anything, which you have done. The second thing I would do is try to get your hands on a different graphics card. A Large number of these problems are caused by the graphics card or the driver. The third thing, really, you don't even want to go there...!!
Click to expand...

Thanks. On my previous setup I was using the same graphics card with no issues.

I think I may just have to settle for DX9 and periodically try DX11, see if the issue resolves itself.
 
No idea why I left it the GFX card out of the op!

It's an rx480 (red devil - updated op).

I managed to do a little more testing last night, it may actually be the GFX card overheating.

I installed afterburner last night, loaded up pubg last night and the temp jumped up to 87 degrees just on the title screen (I know this isn't crazy high but after 10 mins it will probably increase). I went into wattman and set the max temp to 85 and the target to 75 (down from 90/80), I also set the fan speed to manual but left it in the default range. 20 mins, no crash and max temp of 83ish degrees. So I may have found the issue. I guess WOW and Overwatch don't stress the card at all.

I remember way back when I got the card the temps would get really high so I did this to keep them under control and forgot to set wattman after a rebuild. Any ideas why the radeon drivers wouldn't deal with this by default? It's not like the fans are going crazy to keep it cool when set manually.
 
Another update, I ran memtest overnight and woke up to an unresponsive black screen, no keyboard input working etc, just like when I'm playing PUBG.

I don't know, does this sound like a memory issue? I would have thought it would have given errors if there was a faulty stick, not a hard crash. I'm going to try some pubg with my fiances gtx 760 to see if I get any crashes.

What do you think, MOBO, PSU, CPU?
 
Last edited:
A memory issue would more likely give far more and much less predictable crashes and BSODS not hard crashes.

I actually have a similar issue but it happens around once a week or less not as much as yourself.

The only components in my case that have not been changed trying to find the cause are PSU and mobo (and storage)
 
I was previously running an i5 and while I was not playing pubg on that I did play FFxiv with no issues. What has changed since then is the CPU/MOBO and PSU.

I still have the old PSU which I can test but will be a massive pain in the bum.
 
Right I played pubg for 3.5 hours with my fiances gtx 760 installed, no crashes so I put my rx480 back in. 2 hours and no crash. Very strange, could it just be that the card/power needed reseating?

I'll give it a good thrashing tonight and see what happens.
 
Just updating this in case it's useful to someone in future. Played PUBG all night and had no crashes. I suspect the PCI power cable needed reseating, it was pulling quite a lot, I've given it more slack now.
 
Sorry to keep bumping this. It happened again last night.

I'm starting to think it's actually just a PUBG issue (I think the FFXIV issue was something else entirely).

The memtest issue wasn't actually an issue, it turns out on some UEFI bios' if you turn off your monitor while running memtest you can't turn it back on. I ran a memtest overnight and left my monitor on, no issues (also ran a 4 hour real bench, no issues). Also the fact that PUBG is generating it's own crash report but Windows isn't. Lastly, quite a lot of people have issues with their rx480s in pubg. It's extremely frustrating that I essentially can't play the game though.
 
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