Random Restarts

Scotteh

Scotteh

Scotteh

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14 Sep 2011
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Recently got a new computer, built it up had no issues for a while..

Suddenly when playing CSGO now the computer will just shutdown and restart.

Sometimes (very small amount) it'll BSOD but leave no dumps (it's set to minidump/memory.dmp in default locations but nothing is on the drive).

I tried upgrading drivers for GPU, no difference.. Temps seem normal (30 degrees on CPU, 60 on GPU)

Voltages on hwmonitor was completely incorrect (12v showing 4.2v, etc) and I will check next restart what they are in bios.

Any suggestions?

Gigabyte X99-SLI, 5820k, H100i, 980Ti G1 Gaming with 750w SuperNova G2
 
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There is no bsod error.

Most of the time it'll crash power cycle with no BSOD, rarely it'll have a bsod but not save anything (it indicates it's writing the dump and slowly does this, but clearly doesn't save it as there's nothing in the designated folders)

Done a fresh install of Windows 7 last night too as this was beyond ****ing me off and it's just happened again on GTAV.
 
Ran a memtest it got to 41% then just stuck there for about 50 minutes so I guess it crashed (wouldn't let me esc/c for config either)..

Leading me to think it's a RAM issue but RAM issue usually has a subsequent BSOD rather than power off

My only history of having a machine power cycle without BSOD is heat related but nothing reaches high temps unless my CPU is having a split second spike with a faulty H100i.. but even then it wouldn't only occur during games.. surely
 
I had the same problem with fifa 15,it would load up but as soon as i pressed on my controller to get to the menu screen, it would shutdown and restart with no bsod.it also did it in Project Cars and lego marvel.it was something to do with my old PSU unit which was EVGA supernova NEX750b.
So i bought a EVGA g2 850watt. and it works fine now,No restarts what so ever:)
 
Voltages on HWmonitor should be taken with a pinch of salt, try looking in the BIOS for those voltages, as they will be more accurate.

It might be worth adding a little bit more voltage to the CPU to see if the issue is fixed?
 
You're not accidentally kicking a wire under your desk are you :p

Sounds a bit psu-ey, and odd that hwm was so far out. Hm. Have you tried reseating everything and trying one stick of ram at a time (given memtest lockup)? Also what sort of timescale on crashes- how long after playing?

Could also try keeping case open with an external fan if you really wanted to exclude that (although should be fine..)
 
Lemin said:
Did you look in Event Viewer

http://windows.microsoft.com/en-gb/windows/open-event-viewer#1TC=windows-7
Click to expand...

Yes, only the kernel error stating last restart was unexpected. No apps hanging or other errors

Winnter said:
I had the same problem with fifa 15,it would load up but as soon as i pressed on my controller to get to the menu screen, it would shutdown and restart with no bsod.it also did it in Project Cars and lego marvel.it was something to do with my old PSU unit which was EVGA supernova NEX750b.
So i bought a EVGA g2 850watt. and it works fine now,No restarts what so ever:)
Click to expand...

I have a new G2 so hoping it's not that..

russell664 said:
Voltages on HWmonitor should be taken with a pinch of salt, try looking in the BIOS for those voltages, as they will be more accurate.

It might be worth adding a little bit more voltage to the CPU to see if the issue is fixed?
Click to expand...

Indeed BIOS shows everything as okay, all bios settings are default so surely it shouldn't be voltage issues

Colzy said:
You're not accidentally kicking a wire under your desk are you :p

Sounds a bit psu-ey, and odd that hwm was so far out. Hm. Have you tried reseating everything and trying one stick of ram at a time (given memtest lockup)? Also what sort of timescale on crashes- how long after playing?

Could also try keeping case open with an external fan if you really wanted to exclude that (although should be fine..)
Click to expand...

Absolutely not :p

Timescales aren't consistent, sometimes 5 minutes in sometimes I can play a game for 3 hours without issue.. if I play WoW i've never had a restart, but on CSGO and GTAV it seems intermittent, sometimes I'll get a few comps before restart other times it's 5 times in a single comp.

No sensors indicate that power is an issue so it shouldn't be..

If it persists today I'll be trying the RAM.
 
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Scotteh said:
Timescales aren't consistent, sometimes 5 minutes in sometimes I can play a game for 3 hours without issue.. if I play WoW i've never had a restart, but on CSGO and GTAV it seems intermittent, sometimes I'll get a few comps before restart other times it's 5 times in a single comp.
Click to expand...

This sounds a lot like a gfx card issue I had where my PC would hard lock after a random amount of time. I thought I had ruled out the gfx card and tested everything else to oblivion with no success. That was a 7870 though.

After checking the mem do you have another gfx card to try?
 
If it said... "Yes, only the kernel error stating last restart was unexpected"

then you have the kernel 41 error !!. and there will be one for every restart. Apps have nothing to do with this.

Edit,,I had kernel 41 error and tried allsorts. Changing my CM 850w psu to a Corsair 650w psu fixed it !
 
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Kernel-Power event ID 41 would be a wide range of issues though, not isolated to PSU.

If I pulled the plug out of the wall I'd generate a Kernel-Power event

I do have other GPU's and and have a range of 650W PSU's which I'm not sure would be great with a 5820k and 980Ti?
 
Ok, you might not be getting a BSOD because you have "Auto Restart" selected in system failure options.

If you can, in safe mode, Ctrl Panel > System > Advanced system settings > Advanced tab.

Under system failure, untick the option that says "Automatically Restart" and make sure the "Write event to the system log is ticked.


If you had no luck with event viewer than check out the mini dump.

The system dump is a little harder to understand and to decipher as it’s often view through a debugging tool. The mini system dump is normally located in your Windows system root %SystemRoot%\Minidump. If you are able to view the log, Google any stop messages listed.

If the PC isn’t stable enough, then try copying the dump file to another machine for further examination. You can use a Live PE such as a Linux distro on a USB stick, PartsPEBuilder or Trinity Rescue kit to boot from a DVD to grab the file. These bypass the normal Windows boot sessions so you can work with the files outside your windows session.

If it fails while using a live PE, then it has to be a hardware problem. Start stripping the system down bit be bit and replacing with known working parts.
 
I disabled it (auto restart) some time ago as I was under the same impression :p

Mini dumps weren't generated, checked settings and they were set to save them to the right place, paging file was appropriate size etc.

PC is perfectly stable, unless I play a demanding game it seems.
 
with a range of GPUs its a good plan to try that to rule it out. Easy to replace and a common source of errors that seem to occur only in gaming. if you have a dud you'll want to get the rma underway!
 
13:22 - 0x24 NTFS_FILE_SYSTEM - ntfs.sys
16:41 - 0x3B SYSTEM_SERVICE_EXCEPTION - ntoskrnl.exe
16:50 - 0x7E SYSTEM_THREAD_EXCEPTION_NOT_HADNLED - ntkrnlmp.exe

are the three bsod's I've had so far today..

add
17:05 - 0x50 PAGE_FAULT_IN_NONPAGED_AREA - ntoskrnl.exe

to that list..
 
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Pulled out a random 2 sticks of RAM and left the other 2 in (went with 4x4GB sticks cause I always buy 2x8GB and one ends up being faulty and I can't RMA it as I'd be left without RAM) and looks like it's a good thing I done it.

Not had a crash all yesterday playing games with only the 2 sticks of RAM so it seems 1 or 2 of the ones pulled out was faulty..

Will probably run a memtest later today with and without those sticks to confirm which one it is, but doesn't really matter as when I RMA it it'll need both sticks back.
 
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