SYMPTOMS
When your Microsoft Windows XP-based computer resumes from hibernation (S4), or attempts to Wake-on-LAN from standby (S3) you may experience one or more of the following symptoms: • The screen is not displayed correctly, and garbled characters may appear.
• The screen appears blank.
• The computer stops responding.
The symptoms may vary, depending on what video adaptor is installed in your computer.
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CAUSE
This problem may occur in one of the following scenarios:• You have Windows XP Service Pack 1 (SP1) installed.
• You have the hotfix that is described in the following Microsoft Knowledge Base article installed:
306676 (
http://support.microsoft.com/kb/306676/) The computer cannot enter standby or hibernate if a Direct3D-based screen saver is running
• Your computer that is running Windows XP Service Pack 2 (SP2) has Wake-on-LAN enabled, and the computer resumes from S3 (standby) power state because of a network ping request, such as the request generated by a Remote Desktop (RDP) connection.
RESOLUTION
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: