Rant about businesses using email!

[Unseul]

Sorry, need somewhere to rant, and wanted to do it somewhere that I may actually get a sensible response as to why.

My phone has terrible reception at home, so I nearly always ask businesses to email me, rather than try and call. Most are fine with this, and we handle things over email (moving house at the moment, so plenty of estate agents etc).

Some are seemingly stupid though. And when they do email, it's to ask me to call them for a chat etc. Sometimes just to let me know something that could have been in the email to start with!

The latest one is a kitchen design company, the designer emailed me asking me to call before our meeting (tomorrow), so I just have (fiddling about for 5 minutes getting signal). I actually spoke to someone else, who'd had a message passed on by the designer as he was with other clients. All they wanted was our address. What the hell. Why did I have to bugger about calling them, why did the other employee have to be involved at all (chinese whispers effect etc that can cause issues), why not just send the email asking for that!

 

[Unseul]

Perhaps for some unscrupulous companies

As somebody who runs a business and primarily uses email, but also has a phone line - often it's quicker to get an answer by calling somebody rather than hoping they have seen your email.

And away from the business side of things, when moving house I did mainly deal with my mortgage broker and solicitor on email, but occasionally you need to make a connection with these people and get them fighting for you. I wanted to get a house purchase done by June 30th to avoid stamp duty and without phone calls it wouldn't have happened.

When that email is just a request to call them though! For a simple detail.

I get that some things are better done over the phone, no problem, but when it's a straight forward simple question then just ask in the damn email!