After having some internet issues over the past week i thought it would be a good idea to ring Pipex tech support and this is where my drama unfolds.
After a long time on hold i finally get through to 1st line, which is made ever more frustrating by the need to repeat everything 5 times and wait for them to read from a sheet.
After the intial checks i was passed to second line, who asked me similar questions and spoon fed me into the router settings screen.
After establishing my password and login were correct the fun could begin, "you will recieve a call back in 24 hours".
Great.
After 24 hours, no call.
I rang them back and it seemed to confuse them no end that i already had a call logged and were insistent that they perform their 1st line checks, a quick succession of No, No, No, soon sorted that.
The next hurdle was 2nd line, again.
I managed to convince him after a few tests that this was unnecessary again and to read the notes.
"you will recieve a call in 24 hours.", "No i bloody won't".
5 minutes later, 3rd line called to say there line test was fine.
After explaining the problem, he performed another line test and low and behold a ticket has been raised.
I will be called between 11am and 1pm.
We shall see but Janek Kunkulol, i will track you down if i have to endure 1st/2nd line again.
After a long time on hold i finally get through to 1st line, which is made ever more frustrating by the need to repeat everything 5 times and wait for them to read from a sheet.
After the intial checks i was passed to second line, who asked me similar questions and spoon fed me into the router settings screen.
After establishing my password and login were correct the fun could begin, "you will recieve a call back in 24 hours".
Great.
After 24 hours, no call.
I rang them back and it seemed to confuse them no end that i already had a call logged and were insistent that they perform their 1st line checks, a quick succession of No, No, No, soon sorted that.
The next hurdle was 2nd line, again.
I managed to convince him after a few tests that this was unnecessary again and to read the notes.
"you will recieve a call in 24 hours.", "No i bloody won't".
5 minutes later, 3rd line called to say there line test was fine.
After explaining the problem, he performed another line test and low and behold a ticket has been raised.
I will be called between 11am and 1pm.
We shall see but Janek Kunkulol, i will track you down if i have to endure 1st/2nd line again.
