rat 5 help please

[chris-82]

just got a rat 5 today and im finding that it is digging into my mouse matt(boogie bug xxl) when i move it to the right feels like its the metal base edge digging in as if the mouse feet aren't rising it up enough
you can hear it quite easily and it also slows the movement down and making it feel awful.
does anyone have this issue?or had it? did u just use more feet to raise it up?

think its ridiculous that brand new and its not right already! i really wanna like this mouse but this is ruining it for me.
getting fed up of going through mouses cant seem to find one that either works properly or doesnt ache my hand!

any suggestions would be much appreciated.

 

[ian54]

Have you tried it without the mat?

 

[chris-82]

No not yet but it's fine going left just not right and looking at the metal base the edge on the side that is dragging is bent down more than the other side!

Dsr time me thinks unless this is how its supposed to be but I'm sure it should be straight tbh.

Do you get refunds on postage when u Dsr items or is it down to me to pay with no refund on postage?

I would like another though love the style are these pretty reliable mouse's?