Razer RMA - rant

oli356 · 21 Feb 2012 at 20:40

So my deathadder has been having problems with the scrollwheel, a few emails "Reinstall drivers" etc. They set up a RMA and told me to cut the cord and send a picture.

I just received an email

Oliver,

We are unable to provide a replacement for your product, as it is no longer under warranty.

WHAT!?

So I cut the cord, send the picture and now they tell me this. In previous emails before setting up the RMA they asked for the serial numbers etc which I provided so if it was out of warranty they should know this.

What should I do? :mad:

This mouse is a replacement from them (got it last year, because the 1st one broke) So it could be out of warranty but they tell me this after I fully break the mouse!

oli356 · 21 Feb 2012 at 20:46

stigggeh said:
Why would they ask you to cut the cord?????

It's Razers way of doing things for RMA or you bother sending it back, wastes time and money..

oli356 · 21 Feb 2012 at 20:49

Ace Modder said:
Oli, I have forwarded your thread and email address to my UK sales rep from Razer, I hope he can help you out. I'm away from work till next Wednesday, but drop me an email to [email protected] letting me know how you get on in a weeks time

Hopefully he will sort you out.

Thanks a lot Lee

oli356 · 21 Feb 2012 at 20:55

[FnG]magnolia;21316482 said:
Is this common practice?

I'm sure Logitech told my friend to do the same thing for his headset.

oli356 · 23 Feb 2012 at 15:01

Ace Modder said:
Oli has emailed me back to say Razer are sorting him a replacement unit out!

Good to see that with a little help from OcUK people are getting what thjey deserve!

Meant to come and update the thread.
Got an apology email from Razer and the replacement is on its way =)

oli356 · 23 Feb 2012 at 15:47

Sime said:
What is the warranty on Razer products? I have a DeathAdder and my left mouse button has developed a mind of its own. For example trying to single click and it double clicks or playing skyrim, holding down the left mouse to draw bow back and it just releases randomly!

If you mean the length, for the deathadder its 2 years.