Razer Salmosa Dead

iNPUt · 19 Jun 2009 at 18:02

Hi, I never returned anything ive brought on the internet, got this mouse and the up scroll is not working, which is very annoying. Its under 28 days do I just contact Razer and send it back to them ?

Sorry really newbie question but I want to check before I go and void the warrenty or something.

siumatfung · 19 Jun 2009 at 18:07

send it back to the seller, but have you installed drivers and other supporting programs?

tried another USB port?

iNPUt · 19 Jun 2009 at 18:12

Yeah tryed differnt usb ports and pcs. Installed all the drivers and was working fine then just stopped

. its just a very annoying fault.

The seller as in OCuK?

siumatfung · 19 Jun 2009 at 18:16

yes its under 12months manufacture warranty and they'll sort it with razer for you

edit: as long as you are positive its broken send it back

iNPUt · 19 Jun 2009 at 18:25

Sigh, just tested it on a differnt laptop and indeed its not broken, feel like a muppet now. Must be a driver issue, will reinstall it cheers for you help lads. would have cost nearly as much as the mouse costs sending it back to OCuK :/

edit:
Was in razer cp, oh dear oh dear thats a stupid mistake. Now can russian walk again woop

slipd · 18 Jul 2009 at 09:48

Hi guys,

My copperhead's left-button has completely given up on me... I think it's been a long time coming; it starting double-clicking about 2 months ago and its been getting progressively worse

I bought it in late 2007, but afaik, razers mice are covered by a 2 year warranty. Could someone confirm this for me?

Also, what is the razer rma like; do I go through the merchant or through razer directly? I still (fortunately) have my proof of purchase

Cheers.