Soldato
So good it's thread worthy.
Bought the hypersense headset December 21 and last week the plastic bracket above the left headphone fell apart, so I contacted Razer support not thinking it would go anywhere but within an hour I had a response wanting details of the fault, sent images across and was told that it was due to a hardware fault and that they would replace them, que 3 or 4 emails from them all within a day this was last Thursday.
The final email asked for one image of the cord cut with serial number rather them sending them back so sent that on Friday and emailed back stating that in 3 days I would get an update, so today I got the update, the headset had been despatched from HK last Friday and is currently in Stansted with a delivery ETA (damn you bank holiday) this Tuesday AM.
I thought Samsung support was good but this is next level.
Bought the hypersense headset December 21 and last week the plastic bracket above the left headphone fell apart, so I contacted Razer support not thinking it would go anywhere but within an hour I had a response wanting details of the fault, sent images across and was told that it was due to a hardware fault and that they would replace them, que 3 or 4 emails from them all within a day this was last Thursday.
The final email asked for one image of the cord cut with serial number rather them sending them back so sent that on Friday and emailed back stating that in 3 days I would get an update, so today I got the update, the headset had been despatched from HK last Friday and is currently in Stansted with a delivery ETA (damn you bank holiday) this Tuesday AM.
I thought Samsung support was good but this is next level.