Razer warranty

Mightyashy · 17 Mar 2016 at 23:38

Wanted to share a story of fantastic customer support. Bought a 2013 orochi from ocuk November 2013. Stopped working last week. Contacted razed direct, they took details of the mouse, told me it was 3 months out of warranty but they would replace it anyway. To do so had to cut the cord and serial tab inside the mouse, take a photo and send to them then in under a week I got a brand new one delivered.

Everyone is quick to kick off when things go bad but rarely say about good stuff so thought I'd share

Upgrade · 18 Mar 2016 at 02:24

Downside is you're lumbered with another razer mouse

theMilitant · 18 Mar 2016 at 17:09

Quite generous of them there, seeing as they were well within their rights to not fix it. Moves like this are great at generating brand loyalty.

Avenged7Fold · 18 Mar 2016 at 17:22

Upgrade said:
Downside is you're lumbered with another razer mouse

I lol'd cause its true.

I loved Razer for their look, hate them for their poor driver support and over pricing. Their packaging seems of higher quality than their entry level products!

Mightyashy · 18 Mar 2016 at 19:25

build quality can be terrible but I really like the orochis. size is great. other than logitech not really tried others

[HB]Rugrat · 19 Mar 2016 at 05:23

They didn't do that for me when a taipan and later a death adder failed a month out of warranty but glad to hear you got better treatment.

BUDFORCE · 26 Jan 2022 at 20:17

I am starting their RMA process now.

Bit of a ball ache, uploaded a youtube video of the fault.............download some razer diagnotic software etc etc etc

Sigh, the left mouse button stopped working properly its very obvious.

I got Razer Diamondback limited edition like 15 years ago, the mouse was soooo good it lasted me such a long time, so I got another razer mouse and this one not even 2 years.....

LeoK · 31 Jan 2022 at 20:30

That’s great to hear. I love hearing vendors looking after customers. It builds brand loyalty.

I’ve know I have bad taste but I honestly like my razors over my Logitech G203 / G700.

My sons do prefer their O- though : https://www.overclockers.co.uk/glor...ing-mouse-matte-white-go-white-kb-003-gr.html

BUDFORCE · 1 Feb 2022 at 12:09

hahahaha, I havn't got there yet, after (literally) 15 emails back and forth I think they have approved my RMA although I have not heard anything further so, I dunno........

boabs · 2 Feb 2022 at 18:14

razer usally good with there comsomers

BUDFORCE · 9 Feb 2022 at 12:01

Theyu did send me a replacement in the end.

I would say overall they are pretty good, too quite a few emails back and forth but that is mainly because they didn't require me to post the old one back, but I did have to send lots of photos, upload videos of the issue, even cut the wire from faulty one and prove it to them etc. odd.

But the end result is a new mouse so, cant coomplain.