RE: *WARNING* BT Infinity 2 Upgraders!

[Deleted member 77746]

All you guys check your bill if you have upgraded your infinity from 40 > 80.

I just got an unexpected bill from BT with the following:

Broadband and Calls - £162.40
22 Apr 12
You cancelled this service while on contract - so this charge is for your
Package to the end of your contract

Just going to phone them now as I never cancelled anything! All I did was upgrade online. This must be a mistake.

Nasty! I wonder how many other people they have done it too! I was chatting for all of 3 minuets and it was resolved.

Mohammed: Hello. I'm Mohammed. Thanks for that information, I'll check it and get back to you in a moment.

Andy: Hello Mohammed. On my bill it says that I cancelled my service while on contract but I never, I just upgraded my broadband speed, which was advertised as a free upgrade.

Mohammed: Hello Andrew, I could see that you have upgraded the Broadband option to infinity service, However I will arrange for the cancellation charge to be refunded back to you.

Andy: thanks, it appears there are a few people having this issue when the upgrades were done. Many thanks for responding so quick.

Mohammed: Please do let me know if there is anything else I can help you with?

Andy: No thanks, you have been very helpful. Have a nice afternoon.

 

[Deleted member 77746]

Hi Mrbell1984,

How do I find out if I am able to upgrade to BT Infinite 2 for free ?

Bashy

Best thing is probably give them a call, otherwise if you log into your BT account you can check there.

 

[Deleted member 77746]

Basically the contract cancellation charge was going to be refunded to me, I will see what comes back then check again once this has been done. Will have to wait and see.

 

[Deleted member 77746]

BT are really bad at screwing up bills, as are all the others. Just call them and yell at them. I take it anyone who upgraded on-line didn't get screwed over though?

I did it online.

 

[Deleted member 77746]

Just bumping this up for anyone else on BT to check. Don't forget.

 

[Deleted member 77746]

I don't like the way they do calculations via mid contracts and stuff. They should only allow changes at the next monthly billing cycle to avoid all the money problems but I bet they do this on purpous to make more money.