Read my live chats with BT!

Tobes

Tobes

Tobes

Soldato
Joined
27 Mar 2004
Posts
6,696
Location
Devon
I thought this would be a good time to post up my live chats with BT. Heres the funny part though. You would have thought BT could at least hire some technical people to reply.


Ian 03:29 PM Sep 06, 2006

My Home Hub seems to keep disconnecting ADSL 1 or twice everyday. I have to open up the hum managed and click connect to restore the connection? Can you explain why this keeps happening?


BT Broadband Desktop Help Server 03:29 PM Sep 06, 2006

Thank you. Your question has been received by our Helpdesk and will be allocated to the next available member of staff.
BT Broadband Desktop Help Server 03:29 PM Sep 06, 2006

Krishnapriya has been assigned to your request.


Krishnapriya 03:30 PM Sep 06, 2006

Thank you for contacting the BT Total Broadband online assistance team, my name is Krishnapriya and I have been assigned to your query. I would first like to apologise for any inconvenience caused, and I am dedicated to resolving your issues with our service.


Krishnapriya 03:30 PM Sep 06, 2006

Please let me know the light status on the router.
Let me know whether the router is connected through wire or wireless.
Ian 03:31 PM Sep 06, 2006

Well at the moment the Hub is working so all lights are lit up and my network is a wired connection


Krishnapriya 03:34 PM Sep 06, 2006

Please check for these:
Check for any potential EMI (Electro Magnetic Interference) and remove any EMI source:
Halogen desk lamps with dimmers.
Any electrical dimmer switch.
Electronic devices, such as stereo speakers, PC speakers,
Televisions, monitors, microwave ovens, etc.
Routing the telephone line parallel to an AC power cord.
Electronic insect electrocution devices (bug zappers).
Low quality 900MHz cordless telephones.
Any other emitter of high frequency electromagnetic radiation.


Ian 03:37 PM Sep 06, 2006

Right well I have a monitor and PC speakers because the Hub is naturally next to my computer


BTW this convo I am in right now. Will post the rest as soon as I get it but I have an old convo with them which I will dig up when I finish talking to...Ohm Wmop Whop Whop...
 
Haha ,

EMI is a problem if you owe very old network gear, new network gear should be partly EMI proof or protect against EMI.

Saying that lets see where this goes....
 
It just ended...

Krishnapriya 03:46 PM Sep 06, 2006

I suggest you to try replacing the filter.


Ian 03:48 PM Sep 06, 2006

OK thanks. I will try that


Krishnapriya 03:51 PM Sep 06, 2006

Ok. I'll place you in the queue again, if you would like to continue, please raise your issue, we'll be able to assist you further, from where we left.


Krishnapriya 03:51 PM Sep 06, 2006

This case will automatically close in 72 hours. Please ignore the automated reminders until you are ready to continue. Thank you.
BT Broadband Desktop Help Server 03:51 PM Sep 06, 2006


Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
---------------------------------------------------------------


Heres my old convo. Basically I wanted to here them say "It's a firmware bug and we are fixing it".....

Ian 11:40 AM Aug 25, 2006

I was Configuring WDS in the BT Home Hub Manger and made a mistake. I want to go back and configure it but the option is no longer there.


BT Broadband Desktop Help Server 11:41 AM Aug 25, 2006

Thank you. Your question has been received by our Helpdesk and will be allocated to the next available member of staff.


BT Broadband Desktop Help Server 11:41 AM Aug 25, 2006

Divya has been assigned to your request.


Divya 11:41 AM Aug 25, 2006

Thank you for contacting the BT Total Broadband online assistance team, my name is Divya and I have been assigned to your query. I would first like to apologise for any inconvenience caused, and I am dedicated to resolving your issues with our service.


Divya 11:41 AM Aug 25, 2006

I acknowledge your concern and assure to take care of your issue and resolve it as soon as possible. Please give me a few minutes to analyse your issue. Thank you.


Divya 11:44 AM Aug 25, 2006

Ian, let me confirm that you are trying to connect your BT Home Hub wireless. Am I right?


Ian 11:46 AM Aug 25, 2006

I was trying to extend the range of my wireless network by setting up the Wireless Distribution System on the home hub box to connect to another Wireless Access Point which I have in my house.


Divya 11:51 AM Aug 25, 2006

Ian, thank you for the information. With respect to this, I suggest you to call our BT Total Broadband Technical Helpdesk on the number 0845 600 7030 (charged at local rates). They will help you resolve the issue effectively. Thank you.


Divya 11:55 AM Aug 25, 2006

Are we still connected?


Ian 11:56 AM Aug 25, 2006

Yes all my main computers are connected via ethenet. It's OK now as I have done a hardware reset and it seems to have solved my problem. Thanks


Divya 11:56 AM Aug 25, 2006

Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
BT Broadband Desktop Help Server 11:56 AM Aug 25, 2006

Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
BT Broadband Desktop Help Server 11:57 AM Aug 25,

2006


Divya has been assigned to your request.


Divya 11:58 AM Aug 25, 2006

Welcome back. Please give me a moment to review our previous discussion.


Divya 03:24 PM Aug 25, 2006

I am glad to know that your issue is resolved and appreciate your initiation. May I have the pleasure in assisting you in any other issue regarding BT Total Broadband or shall we proceed to end this session?


Divya 03:25 PM Aug 25, 2006

Are we still connected?


Divya 03:25 PM Aug 25, 2006

Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
BT Broadband Desktop Help Server 03:25 PM Aug 25, 2006

Your request for assistance is important to us. Please respond to this message so that we can continue to provide you support.
BT Broadband Desktop Help Server 11:03 AM Aug 26, 2006

We haven't heard from you regarding this question for over 12 hours; please be aware that it will expire in 60 hours. To prevent it from expiring, please reply to this message.
BT Broadband Desktop Help Server 09:41 AM Aug 29, 2006

This question was automatically closed after 72 hours. If you need further assistance, please feel free to ask a new question.
 
Tob3z said:
I thought this would be a good time to post up my live chats with BT. Heres the funny part though....
Click to expand...
Stop right there, there is no funny part, I am having a hard time trying to comprehend what it is I am reading here. In other words, what's the point??
 
Stocky said:
Stop right there, there is no funny part, I am having a hard time trying to comprehend what it is I am reading here. In other words, what's the point??
Click to expand...

Are you a moron?

Check out what they say I should remove near the hub. That's right my Monitor... cause that's really going to send EMI radiation everywhere. But guess what. Like most people my hub is situated right next to my computer. So removing the monitor means no PC!

Also lighten up. Seems like you have some sand in awkwerd places.
 
Tob3z said:
Are you a moron?
Click to expand...

No I'm C of E .


Tob3z said:
Check out what they say I should remove near the hub. That's right my Monitor...
Click to expand...

That's better, I can now see the point of your post, it was a tad confusing at first, what with all the other 'convo' you had pasted, which tbh was pretty pointless wouldn't you say?
 
Stocky said:
No I'm C of E .

That's better, I can now see the point of your post, it was a tad confusing at first, what with all the other 'convo' you had pasted, which tbh was pretty pointless wouldn't you say?
Click to expand...

Tushaey! (sp?)

Yeh was quite poor. Not my best of threads.
 
Anyways :)

In my experience of being with BT (more so now they have thier call centres in some asian village) & thier tech support, it is almost impossible to get any sense or useful information out of them. I am now of the opinion the cue cards they read from are for 72 year old Mr Another, who might well have plugged his modem directly into the wall with no micro filter, anything more technical than that & I'm afraid it's a case of having to figure it out by yourself.
 
You want to try calling NTL if you think BT helpdesk are bad.

NTL's answer to everything is..... Firewall, and if that doesnt solve the problem then its got to be your antivirus.

Oh and if all else fails.... Unplug the modem, leave it for 30secs and plug it back in.

all this for a premium rate help desk.
 
I'm going to flip out in a minute. I have really had it with BT. My dad is a complete **** for not listening to me and going with BT.

---------------------------------------------
Ian 03:21 PM Sep 08, 2006
Hi, I have changed the filter and the home hub still keeps disconnecting. Also I can no longer phone out on my landline. I get a dial tone but when I finish dialing the number a automated voice tells me "I am not registered to use this service"


BT Broadband Desktop Help Server 03:21 PM Sep 08, 2006

Krishnapriya has been assigned to your request.


Krishnapriya 03:21 PM Sep 08, 2006
Hello, my name is Krishnapriya and I have been assigned to your on-going support request. I would like to thank you in advance for your patience while I read through the previous notes in order to provide you with the most accurate fix for your issue.


Krishnapriya 03:22 PM Sep 08, 2006
Ian, this situation requires extensive troubleshooting and, we believe it is in the best interest of our customers that we refer them to an effective medium for resolving their issue. Please contact our Voice Tech Support at 08456007030.


Ian 03:24 PM Sep 08, 2006
how do I phone that number with no working line?


Ian 03:25 PM Sep 08, 2006
I can recieve calls but can't phone any one


Krishnapriya 03:26 PM Sep 08, 2006
Please confirm whether the landline phone is working or not.


Ian 03:27 PM Sep 08, 2006
The landline phone CAN RECIEVE CALLS but CAN'T PHONE OUT

Krishnapriya 03:30 PM Sep 08, 2006
Ian, with respect to this, I would suggest you to call the PSTN line fault department at this number 0800 800 151 The PSTN has the necessary expertise in handling this issue. Please contact them from different phone.
--------------------------------------------
I'm glad my name isn't Ian because I would hate to be addressed by someone you don't know by my first name.
 
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