REALLY bad telephone exchange - HELP !

It might not just be the providers being crap, if your line has gone upto 16db it has also probably had interleaving enabled which wont help the ping and might be due to line instability
If they have reset the SNR it should now be off so good luck.

Never hurts to put it in the test socket etc.

Peace God.
 
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There is no point in turning fast path on if your line is crap - will just result in disconnections.
 
As already recommended ADSL24, i've hopped around a bit these last few years, and they have been the most consistant with speeds and pings that i've had to date from about 5 different none LLU providers.
 
[WU-TANG]GZA;16905138 said:
Just spoke to Sky Customer Solutions.

They are resetting my line as the SNR was awful (thought as much) which should increase my speed and stability and will call me back on Sunday to check how tings are then and then put me on to fastpath.

Fingers crossed. I'm not arsed about having a 17mb connection like I used to in Oxford just want it stable.
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The real name for Sky Customer Solutions is the "porky pie department". They just tell the customer what they want to hear. It took me seven months of pestering until I was able to speak to someone quite senior at Sky. This person told me I shouldn't have been given all these false promises as the bottom line is that Sky will not purchase the extra bandwidth needed from BT as the costs do not make it economical hence their Connect traffic management policy. This person suggested I might want to choose another ISP as this situation is not going to improve. Even if BT upgrade the exchange to ADSL2+ it won't make any difference as Sky are (a) not upgrading their customers and (b) even if they did they are still unwilling to purchase the bandwidth.
 
I know people on the Poplar exchange and the exchange has been oversubscribed for years with people waiting since I can remember for LLU capacity.

The exchange simply wasn't made to handle so many people unfortunately. It really doesn't help there are so many flats on the isle of dogs making it quite densely populated.

Just to show the problem, go here

http://www.samknows.com/broadband/exchange_mapping

type in poplar and right click on the exchange to show the area it covers.

There is another exchange in the isle of dogs, http://www.samknows.com/broadband/exchange/LNDZ2 , but I've never found out what its for.
 
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Sky Customer Solutions called me back yesterday and they are going to try and force an upgrade to Sky LLU there are slots available it's just that some of them are damaged/faulty apparently.

The manager I spoke to was 'surprised' that after 3 years or so I had not been automatically upgraded.

These are the only guys I'm going to speak to tbh as at least they are British and are not simply reading from a screen. I will find out on Thursday how I am going to be put on to Sky LLU and get them to speak to Sales and if that doesn't work then they will try it with provisioning.

I'm not holding my breath but hopefully come the end of this week I will have proper broadband again not this useless throttled, worse than dial up POS !!

Will keep all updated...
 
So, I've spoken to Sky Customer Solutions again.

Originally the guy I spoke to was talking about forcing an upgrade etc etc which made me happy that I could be on Sky LLU which from my personal experience is fine.

However, when I spoke to them again to expedite this I was told that there is equipment spare (with Sky) but that BT do not have the bandwidth to allow it. I asked them what happens if someone cancels their Sky (LLU) broaband they said it's first come first server (which I knew and I shud be top of the list by now, 3yrs on Connect) but they said that no-one is being upgraded at the moment due to the asbestos problems etc so ppl on Connect are staying on Connect, no-one is changing. Firstly, do this sound like the usual ISP bs or.... Secondly, at this point do you think it would be worth going to BT in hope that they dont' get throttled like a BT resale (Sky Conect, O2 Access etc) would?

I also emailed BT Wholesale re: the exchange here was their response:

Thanks for your email. BT Wholesale does not have any direct contract with members of the public which is why we asked you to query this via your supplier. BT Wholesale deals directly with service providers only. However I have made some enquiries about this exchange and can confirm the following. The date of the 31/03/11 is proposed for the upgrade of Poplar to the 21 century network.

ADSL status: Enabled as of 31/03/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Enabled
21CN WBC status: RFS date set : 31/03/2011
FTTC status: Not available

We have no information about asbestos I am afraid
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EEEEK

Any ideas I just want a stable connection that doesnt go from 2.2mb/s to 512k or less. Dling and gaming (mostly gaming).

Cheers
 
[WU-TANG]GZA;16960154 said:
So, I've spoken to Sky Customer Solutions again.

Originally the guy I spoke to was talking about forcing an upgrade etc etc which made me happy that I could be on Sky LLU which from my personal experience is fine.

However, when I spoke to them again to expedite this I was told that there is equipment spare (with Sky) but that BT do not have the bandwidth to allow it. I asked them what happens if someone cancels their Sky (LLU) broaband they said it's first come first server (which I knew and I shud be top of the list by now, 3yrs on Connect) but they said that no-one is being upgraded at the moment due to the asbestos problems etc so ppl on Connect are staying on Connect, no-one is changing. Firstly, do this sound like the usual ISP bs or.... Secondly, at this point do you think it would be worth going to BT in hope that they dont' get throttled like a BT resale (Sky Conect, O2 Access etc) would?

I also emailed BT Wholesale re: the exchange here was their response:

Thanks for your email. BT Wholesale does not have any direct contract with members of the public which is why we asked you to query this via your supplier. BT Wholesale deals directly with service providers only. However I have made some enquiries about this exchange and can confirm the following. The date of the 31/03/11 is proposed for the upgrade of Poplar to the 21 century network.

ADSL status: Enabled as of 31/03/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Enabled
21CN WBC status: RFS date set : 31/03/2011
FTTC status: Not available

We have no information about asbestos I am afraid
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EEEEK

Any ideas I just want a stable connection that doesnt go from 2.2mb/s to 512k or less. Dling and gaming (mostly gaming).

Cheers
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That's bull. The whole point of LLU is that you're using Skys bandwidth not BT's...
 
Avoid at all costs changing ISP, etc. on poplar - pretty notorious exchange dunno why BT hasn't done _something_ about it - good chance you'll end up with no internet at all indefinitly while your connection gets opportunistically reused in the interim.

Apparently theres some issues - I see asbestos mentioned - why BT can't increase capacity and theres limits to the backhaul available - your peak time pings are probably due to how congested it is.
 
Thought as much. They also said that BT aren't allowing anyone to the exchange (due to the asbestos problem)

HOWEVER, I just spoke to vivaciti.net and they can put me on LLU straight away for £24.66pm with a 75GB limit (more than enough) I might give it one more try with Sky because I think that once on LLU the service would be the same and they are so much cheaper £7.50pm for unlimited bb. The guy I spoke to also lives in London, knew the road that the exchange is on and REALLY knew what he was talking about.

So, I'll try sky one more time (already got a MAC code) and tell them im going to leave unless they switch me and if not joy then I'll go to vivaciti.net by the looks of it.

Cheerrs all.
 
[WU-TANG]GZA;16961404 said:
Thought as much. They also said that BT aren't allowing anyone to the exchange (due to the asbestos problem)

HOWEVER, I just spoke to vivaciti.net and they can put me on LLU straight away for £24.66pm with a 75GB limit (more than enough) I might give it one more try with Sky because I think that once on LLU the service would be the same and they are so much cheaper £7.50pm for unlimited bb. The guy I spoke to also lives in London, knew the road that the exchange is on and REALLY knew what he was talking about.

So, I'll try sky one more time (already got a MAC code) and tell them im going to leave unless they switch me and if not joy then I'll go to vivaciti.net by the looks of it.

Cheerrs all.
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Get the LLU Unlimited for £17.04 per month...?
 
LOL !! Speaking to Sky AGAIN

And this guy is saying the same as before!! - "surprised i've not been upgraded already" and is ACTUALLY trying to force an upgrade. He is speaking to Provisioning to see if they can turn off the limit that stops them from changing my product to LLU.

It all depends on who you get on the phone!! Someone who knows what they are talking about or not !!
 
[WU-TANG]GZA;16961479 said:
Apparently it's not available in my area :( Yeah just checked on their website with my telephone number - it's not available on my exchange. Good ISP on the whole tho yeah?
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I don't get that?

How can they not supply you an Unlimited package but can supply you with a 75GB limit, how does an Exchange affect packages?
 
Swifty55 said:
I don't get that?

How can they not supply you an Unlimited package but can supply you with a 75GB limit, how does an Exchange affect packages?
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It seems they have a certain amount of slots for each package and as the Unlimited is unlimited AND cheaper that is full and the only ones that are left is the 75GB one and the Connect BT resale crap that I'm on now. The reason why that is more expensive is that they pay for data usage on those slots apparently from what I've read on their forum.

Just spoke to Sky again and they were quite honest and simply said it's not going to happen (gave some reasons about the main distribution framework or summat and DSLAMS etc which could be bs or not) and that if I can get LLU with another ISP then if they were me they would do it.

I think I will - only problem is it's just short of £25pm!! Which is quite high for broadband but hey hoo.....
 
codec said:
I'm also on the polar exchange (and live in poplar) we're getting fttc in september (as are a load of other areas), pretty much most of london should have fttc by end of march next year.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017

click on "when we're in your area" and click the london area, you'll see poplar listed in the september exchange.

happy days ^_^
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Thanks for that.

Well, I'm somewhat skeptical about that. What I'm going to do is go with Vivaciti who can guarantee me LLU service and 1 month contract also and if, come September, we have Fibre Optic at Poplar then I will be a happy man but I'm not gonna hold my breath.
 
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