Reasonable repair time for tv

pioneer2000 · 10 Nov 2017 at 13:35

Simple question:

How long would you expect it to take for John Lewis to replace the screen on a 65” Samsung tv?

pioneer2000 · 10 Nov 2017 at 17:34

Thanks, If is known it would take so long I would have held on to it until they had the parts in!

pioneer2000 · 23 Nov 2017 at 07:58

So 28 days is up tomorrow, no sign of the tv being repaired yet.

Is there any particular act I can quote to push for an exchange / refund?

pioneer2000 · 23 Nov 2017 at 10:16

They said the panel was expected last week and to be with me by this week and I had been “prioritised”, but I haven’t heard anything since.

pioneer2000 · 25 Nov 2017 at 13:36

Hmmm, is the 28 days normal days or working days. John Lewis are suggesting working days, which is quite frustrating.

pioneer2000 · 28 Nov 2017 at 23:12

Well, so disappointingly the repairers were faffing about so I kicked up a fuss on twitter and John Lewis have refunded me.

The KS8000 was ideal and having only paid £1,470 for the 65" one, I'm struggling to find an equivalent for similar money.

I've ordered a OLED65B7V for £2,249 from Currys but they are currently awaiting stock. In the meantime I'm still trying to get together a shortlist of potential replacements that may be better suited.

So far I'm considering:

OLED65B7V £2,249

OLED65C7V £2,249

SONY BRAVIA KD65XE9305 £1999

The lower spec Sony's XE90/85 look to be inferior to my old KS8000 and in the 90's case actually more expensive.

Anything else I should look at?

pioneer2000 · 30 Nov 2017 at 07:50

Looks too expensive for the minimal gains and I’m not a fan of the styling to be honest.