Received my GPU - Seal was broken??

Buchanan0204 · 12 Apr 2011 at 15:02

I received an MSI R5450 this morning and the box wasn't sealed. After opening it up on further inspection the card had clearly been used before. There were finger marks on the bracket itself.

Now I'm in too minds whether or not to send it back and ask for a replacement. I've ordered hundreds of cards quite literally and this is the first one I've received that's not been shrink wrapped or sealed in some way.

It looks aesthetically fine, no dust or anything. Just a little annoying. Why would it have been opened? Returned item then refurbished etc?

Any ideas? It's not actually for me and I can't be bothered with the hassle of shipping it back. So should I just keep it?

ahenners · 12 Apr 2011 at 15:05

I'd be tempted to send it back, ask for a replacement and tell them I wanted shipping refunded. If you think you can't be bothered with all that and are happy to keep it then obviously just keep it

By the way, its "two minds" not "too minds"

stulid · 12 Apr 2011 at 15:08

Did it come with a game download code? the box may of been opened to put it in, the card could have been subject to QC testing which might explain the marks?

Stoner81 · 12 Apr 2011 at 15:09

I would send it back for sure since you have no idea how it has been treated or anything so yeah send it back for piece of mind is my advice on this.

Stoner81.

Buchanan0204 · 12 Apr 2011 at 15:13

AndyH_Lufc said:
I'd be tempted to send it back, ask for a replacement and tell them I wanted shipping refunded. If you think you can't be bothered with all that and are happy to keep it then obviously just keep it

By the way, its "two minds" not "too minds"

Would you believe me if I said I already knew that lol. I'm having a bad grammar day.

ahenners · 12 Apr 2011 at 15:14

Buchanan0204 said:
Would you believe me if I said I already knew that lol. I'm having a bad grammar day.

Judging by your sig, I probably would

Buchanan0204 · 12 Apr 2011 at 15:15

stulid said:
Did it come with a game download code? the box may of been opened to put it in, the card could have been subject to QC testing which might explain the marks?

No game voucher I'm afraid. It's not for me anyway. I'm sure it'll be fine. I will drop them an email however. See if they can throw in a game voucher.

cammy5477 · 12 Apr 2011 at 19:20

if its not for you keep it, but i would be alittle miffed if it was say a 580 or 6990 and it was all finger printed....then i would definitely send it back

Energize · 12 Apr 2011 at 21:00

May be something returned under the distance selling act.

rephlexe · 12 Apr 2011 at 21:03

did you possibly oder a "B-Grade" gpu? I see they sell quite a lot of "B-Grade" items

silversurfer · 17 Apr 2011 at 22:48

Whats the procedure for returning under ds act

I want to change it for slightly better ram, when would i get the go ahead for a swap