Soldato
I ordered a brand new thermos flask online for £14.99 with carry handle, shoulder strap, 1.2 litre size and stainless steel interior, not glass. That's a good spec flask for a cheap price.
https://www.mountainwarehouse.com/c...od-flask-with-handle-1.2l-p10885.aspx/silver/
However it arrived with dents all around the top screw on cap. It was also meant to come with two stoppers, one for easy refilling and one for easy pouring. But only came with one stopper for easy refilling.
Rang them up, was told I can keep it or throw it and that they would dispatch another one. Cool. They just asked me if I could email some photos of the damage which I did. I included a video as well and also mentioned that there was no second stopper included. Courier delivered the new one this evening.
Guess what... dented lid again, almost a replica of the first one. And still no second stopper included. You couldn't make it up.
I'm going to call them tomorrow. I can't help feeling they might think I'm trying it on to get lots of free flasks. What would you do, ask for a third one or a refund? It's their fault, yet I'm going to feel bad if they say keep them both and also get a refund. I'd prefer to have just one flask in perfect condition if that's even possible, than a refund.
They've certainly been very good about trying to fix the issue quickly, but their quality control is clearly lacking. You'd think they would have at least personally checked to make sure the replacement isn't damaged and that it's supplied with the other stopper.
It doesn't come in a protective box either, just bubble wrap and a sealed outer plastic bag with their logo. Yes it could have been damaged in transit, but in both cases It's just the lid that's dented not the flask and in both cases, the second stopper is missing, so I suspect they've both left the warehouse like this.
Here's photos of them side by side. Not great if you want to give it as a present to someone.
https://www.mountainwarehouse.com/c...od-flask-with-handle-1.2l-p10885.aspx/silver/
However it arrived with dents all around the top screw on cap. It was also meant to come with two stoppers, one for easy refilling and one for easy pouring. But only came with one stopper for easy refilling.
Rang them up, was told I can keep it or throw it and that they would dispatch another one. Cool. They just asked me if I could email some photos of the damage which I did. I included a video as well and also mentioned that there was no second stopper included. Courier delivered the new one this evening.
Guess what... dented lid again, almost a replica of the first one. And still no second stopper included. You couldn't make it up.
I'm going to call them tomorrow. I can't help feeling they might think I'm trying it on to get lots of free flasks. What would you do, ask for a third one or a refund? It's their fault, yet I'm going to feel bad if they say keep them both and also get a refund. I'd prefer to have just one flask in perfect condition if that's even possible, than a refund.
They've certainly been very good about trying to fix the issue quickly, but their quality control is clearly lacking. You'd think they would have at least personally checked to make sure the replacement isn't damaged and that it's supplied with the other stopper.
It doesn't come in a protective box either, just bubble wrap and a sealed outer plastic bag with their logo. Yes it could have been damaged in transit, but in both cases It's just the lid that's dented not the flask and in both cases, the second stopper is missing, so I suspect they've both left the warehouse like this.
Here's photos of them side by side. Not great if you want to give it as a present to someone.
