Recent O2 broadband connection issues

DeathStorm · 24 Feb 2013 at 20:19

Just a quick question, has anyone in SE London started having disconnect issues with O2 broadband?

I'm pretty sure the problem is on their side because every time I lose connection they issue me a new IP and the exact same behavior occurred recently on Sunday and lasted a bit over 12 hours. Contacting their support was a waste of time, their best advice was to change the micro filter or use the original O2 box...

If this keeps up I'll be needing to find a new ISP, might be better just to shoot myself now.

KIA · 24 Feb 2013 at 20:58

Is the router losing sync?
Can you connect the router to the BT test socket & post the stats?

HighlandeR · 24 Feb 2013 at 21:03

Im in south london, no issues with my o2 service atm.

Sometimes it is a good idea to try a different microfilter and even a different router and wire just to see.... its a wild possible chance but good to single it out.

Otherwise checking on the o2 community support forums here:

http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/bd-p/8

Its worth posting up further help, o2 staff do hover around on there so can also check up and its good to see if others have the same issues or suggestions.

Sometimes you do just have to give it a day or 2 for o2 to work out the kinks I know in the past they have gone slightly funny with webpages not displaying correctly but fixed it few days later....

DeathStorm · 24 Feb 2013 at 22:38

Thanks for the replies, I'll give the test socket a try if it craps out on me again but so far it's only occurred twice (the first time it lasted at least 12 hours but today only about 30 minutes) so it's hard to test conclusively.

As for stats:

TX Cells 166481
RX Cells 1035614
TX CRC errs 0
RX CRC errs 3

Mode G.992.5 annexM
Up Speed 2269295
Down Speed 15650323
SNR Margin 7
Loop Att. 9

Cyclone · 24 Feb 2013 at 23:21

Are you now on adsl2plus? O2 have been upgrading their network. I had problems where it would keep disconnecting and wouldnt connect at the right speed. I spoke to them and they sent me their latest router. My old one was the original one and not compatible. Everything works fine now.