Bobbler said:
Do you have any further information on that? Or is it just something one person had happen to them and moaned about on the net so therefore becomes "the norm" as far as some are concerned?
After using Dell for a number of years as a source of business PCs and more recently for a home purchase, I have found the service nothing but superb and find it hard to believe that there is more than a handful of isolated exceptions to this on past experiences.
Its very easy to hear one bad thing and assume thats the standard practise especially if you dont have any first hand dealings with the company in question.
All companies big and small have their odd bad days which people are only too happy to quote as being the way it is, what you dont hear from is the other 10,000 people who bought the same machine who have no issues with service.
Experience is from a close friend in the IT department, with a company contract with Dell. After a medium sized order, half of them dead/faulty on delivery, Dell refused to replace them (said nothing wrong with them, they were faulty) The company had to take them to court. Call centre were useless as well. Pretty much put me off Dell for life.
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