Recover Data - Password Protected From Other User Account - Possible Virus

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Joined
25 Mar 2006
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1,169
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Thornbury
My friends laptop has a problem, he cant login to windows, it rejects his password, the only other account is a guest account, any attempt i make to delete/ reset the password requires an administrator account which is not possible, everything i attempt just looks for his account password, i cant boot into safe mode, it just goes to the login screen, so im thinking that a virus or malware may have caused all this, also the laptop is very slow and freezing.

I decided i will install a fresh windows 7 however i need to save all his data first, i cant access his files and folders because windows is asking for his password when i try to access them.

So how can i get access to his files and folders so i can backup all his data before doing a frest install.

many thanks :)
 
Many thanks for all the other suggestions guys, i got on fine connecting the hdd to my pc, i had no mishaps, my eset security usually pics up anything suspicious, i was not running any files, just copying them from one folder to another.

The new w7 installation is going fine, just going through the hours of updating at the moment.
 
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