Red line down side of monitor

Tombles

Tombles

Tombles

Associate
Joined
10 Jun 2005
Posts
765
Hi all

I purchased a new Samsung 27D850D in the new year and I now have a red vertical line running down one side of the monitor. It isn't always displayed and depending on the background colour doesn't always show up as red. I have attached an image (sorry for poor quality) to give you an idea.

fmrhpe.jpg
Any thoughts?

Thanks


Images over 1,280 pixels wide should be placed in spoiler tags as I've done for you.

Cheers

Surveyor
 
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Tombles said:
Hi all

I purchased a new Samsung 27D850D in the new year and I now have a red vertical line running down one side of the monitor. It isn't always displayed and depending on the background colour doesn't always show up as red. I have attached an image (sorry for poor quality) to give you an idea.



Any thoughts?

Thanks
Click to expand...

Personally I would return it. Either that or go into the GPU settings and move your screen one pixel to the right to hide it ? :)
 
Unless it states on the product page otherwise and the retailer has advertised it as such then the warranty is with the manufacturer.
 
I dont think you understand the difference between manufacturers warranty and the contract between seller and buyer. Do you read the T&C before buying from OCUK basically when you purchase an item you are adhering to OCUK terms. The warranty to which I have been referring to all along resides with the manufacturer in this case Samsung. The seller/retailer do not repair monitors, they cant. All they can do is offer refund or replacement providing its within a certain number of days. Just for info the first link doesn't make it clear on the time limits involved.

The reason why OCUK and sellers tell you to return the monitor to the manufacturer for repair of a fault is because its a more efficient way of dealing with the return. Which would you prefer - your monitor going to OCUK, then to Samsung, then repaired, then to OCUK, then to you or to Samsung repaired then back to you ?

Thats potentially 3 usually 4 trips via courier increasing the risk of damage by 50%. So you are advised to return it to the manufacturer. Quite often you get onsite support which again the seller has no need to be involved in. Let me remind you once again I am talking about returning a monitor and getting a repair under warranty which is nothing to do with the Sales of Goods Act or the contract between seller and buyer as this has its own T&C laid down in the warranty booklet you get with the monitor.

The link you also mention fails to explain why sellers like OCUK can "get away" with "fobbing" customers off if its against the Sales of Goods Act. OCUK told me to contact Acer direct for my repair. Which is breaking the law ? So why are they still doing it ?
 
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If its within the statutory minimum it is with whom ever you bought it from. T&Cs are irrelevant.

The reason why places in general not just OCUK get away with it is because some people don't know there rights nor fight for said rights. Read the second thread I posted

Now am not saying in some circumstances it may be easier to send the item back to the manufacture but generally it's best/easier for the consumer to send to the place were purchased and get a replacement/refund.
 
I understand what you are saying and I did read the second thread but I was talking about repair under warranty (offered on top of the statutory minimum) not replacement/refund. If you have bought something you dont always necessarily want a replacement (which could still come with the same fault) or a refund (as you want the product you bought as you liked it for a reason).
 
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varkanoid said:
I understand what you are saying and I did read the second thread but I was talking about repair under warranty (offered on top of the statutory minimum) not replacement/refund. If you have bought something you dont always necessarily want a replacement (which could still come with the same fault) or a refund (as you want the product you bought as you liked it for a reason).
Click to expand...


I see :o , you are referring to an extended warranty. I was referring to the OP situation as it was bought in the new year.
 
no not extended warranty the normal warranty which begins from when you buy the product in most cases. So you have two possibly three options on faulty equipment. 1/2. return it to the seller if allowed for refund/replacement or 2. return it to the manufacture for repair under warranty.
 
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