Red Pixel on IPS panel, can it be fixed?

JButlerUK · 5 Apr 2017 at 21:37

hi All.

Got an Asus ROG PG279Q and its got one red pixel thats dead or stuck right out of the box.

Because its a red pixel, i think its stuck, not dead.

As its withing 14 days, i can return without giving a reason, if i wish.

Is there a way to fix? Tried the scrambler box and that didnt work.

MrRockliffe · 5 Apr 2017 at 21:41

I see you've already tried something like this: http://www.jscreenfix.com/

In which case, unlikely. Though it's hassle, I would send it back. And make sure they're not charging you for shipping.

eddiew · 6 Apr 2017 at 10:16

Not fixable. Ask the vendor if they're willing to replace it due to this fault, if they say no, return within your 14 days and buy another from somewhere else

Asus almost certainly won't consider it a fault, do not let the vendor push you off on them and waste your cooling off period! Common trick :/

nox_uk · 6 Apr 2017 at 12:08

if it bugs you now send it back. That's not exactly a cheap monitor...

Legend · 6 Apr 2017 at 12:17

You should at least try the route of return because of the pixel. It may depend on their policy and if they will accept it as faulty... of course they SHOULD, but often with monitors the pixel policy usually requires multiples for them to accept a return. You are still of course entitled to return within 14 days anyway, for any reason, but speak to them about the pixel and see what they say.

Danny75 · 6 Apr 2017 at 12:23

Return and refund, don't RMA/ask them to replace it. If you do, it is typically replaced with a used one, when you paid the money for new.

eddiew · 6 Apr 2017 at 14:19

Danny75 said:
Return and refund, don't RMA/ask them to replace it. If you do, it is typically replaced with a used one, when you paid the money for new.

That may be a good point...