Ref Gibbo Update on 3080 Shipping

[Gibbo]

Your talking out your rear end.

1) Communication has been 2nd to none with Gibbo posting updates of what stock is due in and when. He's also posted in updates not just on the whole backlog but by individual SKU's and maintained a convoluted custom queue for 9 months for 1000s of people so they can track their position.

2) OCUK have generously upgraded for free some people's back orders to higher end SKU's to help clear down the queue.

3) 3080's were never in the voucher system

4) You say you would consider switching to another card and paying the difference. Well then go right ahead there are 6700XT's and 6900XT's available to buy so call the main number and tell the sales agent which card you want and cancel your pre order.

1. Thank you.
2. We have upgraded several hundred orders now, it loses us money but we make money elsewhere, balancing act, if we can get orders out, even with losses we do so as for us the priority is shipping a customers order.
3. Correct, we did three voucher deals to date, two private and one public, the latter failed miserably because as predicted the voucher code was leaked onto chat rooms etc and the majority attempting to buy were doing so to scalp, alarmingly several were forum members, we manage to catch several and cancel their orders, which subsequently resulted in their eBay post been pulled.
4. The best method would be people buy the card they see in stock whether it be OcUK or a competitor and then request a cancellation via the online form because the phone lines, webnote system are still busier than ever.

 

[snips86x]

All I can say is thanks for the honesty @Gibbo - for us consumers it's impossible to know the scale of the problem as we don't know the size of the market. I have no idea whether OcUK sells 100 graphics cards/day, 1,000 or 100,000! Your unvarnished truth is greatly appreciated.

Edit: to be specific in case this came across as fawning, it's always great when someone who knows the realities of the commercial world cuts through the marketing and commercial bs.

Hang on, its been 9 month since launch and you're saying its 'impossible to know the scale of the problem'?
Every retailer has had issues, nvidia has had issues, SKUs cancelled/EoL...it's not impossible to know the scale, it's been there for 9 months. Not to mention there were 3 threads in the early days of launch where OcUK posted updates and you can clearly see the scale of the problem.

 

[snips86x]

1. Thank you.
3. Correct, we did three voucher deals to date, two private and one public, the latter failed miserably because as predicted the voucher code was leaked onto chat rooms etc and the majority attempting to buy were doing so to scalp, alarmingly several were forum members, we manage to catch several and cancel their orders, which subsequently resulted in their eBay post been pulled.

I followed this closely as it's the first time I'd ever seen something like this being done, it was glorious to see some action being taken.

 

[turbot1984]

1. Thank you.
2. We have upgraded several hundred orders now, it loses us money but we make money elsewhere, balancing act, if we can get orders out, even with losses we do so as for us the priority is shipping a customers order.
3. Correct, we did three voucher deals to date, two private and one public, the latter failed miserably because as predicted the voucher code was leaked onto chat rooms etc and the majority attempting to buy were doing so to scalp, alarmingly several were forum members, we manage to catch several and cancel their orders, which subsequently resulted in their eBay post been pulled.
4. The best method would be people buy the card they see in stock whether it be OcUK or a competitor and then request a cancellation via the online form because the phone lines, webnote system are still busier than ever.

3. Scoundrels! Just so you know, the Zotac 3060 i got in the private deal (nice one guys!) went to my mates 16 year old gaming nut son. He had been looking for ages and pretty much given up hope. Never seen a kid so happy when i handed him the box. So thankyou

 

[varkanoid]

4) ............ Well then go right ahead there are 6700XT's and 6900XT's available to buy so call the main number and tell the sales agent which card you want and cancel your pre order.

I cant see any of these available to buy do you have the link ?

never mind its a £2000 AIO version.

 

[Harlequin]

The only company getting any `reasonable supply` of RTX 30xx cards is the official supplier - which is not OCUK. And then, by reasonable, they are also selling out instantly. Just buy an RX 6900XT and enjoy it

 

[snips86x]

The only company getting and `reasonable supply` of RTX 30xx cards is the official supplier - which is not OCUK. And then, by reasonable, they are also selling out instantly. Just buy an RX 6900XT and enjoy it

It's what I did and honestly, it's a phenominal card!

 

[Woodsta888]

I cant see any of these available to buy do you have the link ?

never mind its a £2000 AIO version.

powercolour 6900XT £1599

 

[varkanoid]

powercolour 6900XT £1599

Not on OCUK site but found it elsewhere.

 

[pc-guy]

Still paying up front for an item thats not yet delivered whether it be part payment or full payment regardless of end date. Of course its the same. Only difference is with the GPU's you are not getting an eta instead you are being told not much chance of it being delivered so they are offering your right to cancel as a viable option. Just because you dont like it doesnt mean its wrong. I can see why people are annoyed but so what its not exactly "normal" circumstances.
Blame the car industry, blame the mobile phone providers they are the ones nicking the foundry slots. Can you not see how ridiculous the blame game arguement is ?


The last sofa we bought was paid in full and my car was also paid in full. No credit or finance.

lol, i love how you move the goal post to suit your arguement. paying a deposit is compeltely different to paying in full...

1) you are buying a product that needs to be made in your arguement - sofa and car which are usually custom made items. a deposit is a legal binding transaction in the contract and also serves as a milestone for non-cancellation or some kind of milestone for penalty if cancellation is requested by the buyer.

2) buying cars and sofas always have a very defined delivery date albeit could be a date range

now OCUK doesn't tmake GPUs, so it baffles me why they choose to charge people fully on their credit cards. with other retailers, a "holding" charge is placed on credit card but the charge is not made after 14 days if the product is not available for delivery. furthermore there is no foreseeable ETA on the GPUs as @five8five have pointed out then why does OCUK a) run a preorder weeks and months after the initial release b) not chose to cancel preorders and refund people's money sooner?

as others point out, if you had money and dont have to be clued up and you could have multipled your money multi-folds by now...

lastly, who is blaming anyone for GPU shortage? i am certainly not in any of my posts in this thread. so dont start going off an tangent.

I am simply pointing out what OCUK done is probably passable as being legal (not sure if anyone cares to take the matter to court as a test case) but certainly morally bankrupt - knowing GPUs are non-existent yet took people's money nevertheless. There is another word for selling non-existent stocks....

 

[Harlequin]

No its not illegal stop making **** up to suit your opinion. You can cancel at any time for a full refund. The company would not have been fully aware, at all, before 2021 of the supply problems, as they would have had supply on hand and a large order waiting to be fulfilled with an estimated lead time.

 

[pc-guy]

The only company getting any `reasonable supply` of RTX 30xx cards is the official supplier - which is not OCUK. And then, by reasonable, they are also selling out instantly. Just buy an RX 6900XT and enjoy it

i know a fair few prebuilders have plenty 3070 3080 stocks and even 3060ti stocks. they just not releasing them on retail. they prefer to bundle them or put in some crappy system.

a number of prebuiders can build all current RTX 30 SKU cards with 5 days build time...

 

[Harlequin]

Thanks for confirming you sont know how distributors are scalping the etailers. Want a gpu, then the etailer is forced to buy psu/ motherboard etc. The tech press has reported on this extensively over the last months.

 

[Obliter8]

Hang on, its been 9 month since launch and you're saying its 'impossible to know the scale of the problem'?
Every retailer has had issues, nvidia has had issues, SKUs cancelled/EoL...it's not impossible to know the scale, it's been there for 9 months. Not to mention there were 3 threads in the early days of launch where OcUK posted updates and you can clearly see the scale of the problem.

To clarify: I knew that graphics cards were hen's teeth. I.e. The Problem. What I didn't know is that OcUK is getting 20 cards to satisfy 10,000+ potential purchasers. I.e. The Scale. I hope that's made it clearer for you.

 

[ScottiB]

@pc-guy

I'm not here to slap you down to even argue, but I have covered this before so please allow me to repeat myself. We've discussed the payment process ad nauseum within OcUK and we are investigating an alternative process for future pre-orders once we have our new website/internal systems. However, with our current systems there is no other realistic option.

Business accounts don't pay any interest, in fact, with transaction fees on cancellations it ends up costing us money. The primary reason for doing it is for the customer's benefit. A fair proportion (sorry don't have figures) of payment attempts fail. For one reason or another the bank/card issue occasionally declines a payment. If this happens at check out the customer can resolve it then place their order again. Imagine the anger, frustration etc if this happens after the customer has waited nine months for a card and that card gets issued to another customer (trust me, with our current systems that's what will happen automatically).

As for the legal aspect, you're miles off base. We're not breaching any law, legislation or even good business practice guidance.

 

[pc-guy]

Thanks for confirming you sont know how distributors are scalping the etailers. Want a gpu, then the etailer is forced to buy psu/ motherboard etc. The tech press has reported on this extensively over the last months.

man...prebuilds is the only way to get a rtx 30 card since march...prebuilders or retailers have prebuild capacities have been holding stock since then. this all happened way before the so-said distributor tactics.

personally I dont think it is as bad as youtubers are making it out to be - just how many EVGA PSUs a single distributor can hold, or SN850 1TB drives, or cosrair H115i or Corsair Dominator RAMs or 5600x or 5800x a distributor can have...some of the stuff that are being bundles are short supply items too, which usualy demand a higher price. so the logic of every bundle deal with a RTX 30 card must be because distributor is passing on junk is just a non-starter...

retailers and prebuilders know the supply constraint - holding off stock and waiting for people to bite the prebuilds or expensive prebuilds with much much higher margin.

everyone from the manufacturer to the distributor to the retailers are in this game for themselves, not to serve the consumer. if they see an oppotunity to make more money and increase their margin they will. they will use every tactics possible. thats what you fail to appreciate.

 

[varkanoid]

lol, i love how you move the goal post to suit your arguement. paying a deposit is compeltely different to paying in full...

1) you are buying a product that needs to be made in your arguement - sofa and car which are usually custom made items. a deposit is a legal binding transaction in the contract and also serves as a milestone for non-cancellation or some kind of milestone for penalty if cancellation is requested by the buyer.

2) buying cars and sofas always have a very defined delivery date albeit could be a date range

now OCUK doesn't tmake GPUs, so it baffles me why they choose to charge people fully on their credit cards. with other retailers, a "holding" charge is placed on credit card but the charge is not made after 14 days if the product is not available for delivery. furthermore there is no foreseeable ETA on the GPUs as @five8five have pointed out then why does OCUK a) run a preorder weeks and months after the initial release b) not chose to cancel preorders and refund people's money sooner?

as others point out, if you had money and dont have to be clued up and you could have multipled your money multi-folds by now...

lastly, who is blaming anyone for GPU shortage? i am certainly not in any of my posts in this thread. so dont start going off an tangent.

I am simply pointing out what OCUK done is probably passable as being legal (not sure if anyone cares to take the matter to court as a test case) but certainly morally bankrupt - knowing GPUs are non-existent yet took people's money nevertheless. There is another word for selling non-existent stocks....

Here here ScottB well said above.

I laugh at how paying for a deposit and paying full price doesnt mean the same thing in your eyes even though you still have paid out money for an item you dont have. Doesnt matter the amount.
Your arguement of them making money if it actually happened is still the same here. 10000 deposits sitting in a companys account still makes them interest. Doesnt happen.

You are blaming OCUK for being unscrupulous with money but at the end of the day they take a customers money, place an order with their distributor then have to wait for the item to be delivered yet its OCUK at fault for the item not being delivered ?

Think I will just use the ignore button you are not being serious.

 

[pc-guy]

@ScottiB
A) i dont want to get into how OCUK runs its finances cos it is not my business, frankly not important
B) good to know you guys looking at alternatives
C) regarding the charge, I can understand what you done but even if that situation as described by you arise, an email or a phone call to the concerned customer to clarify payment sitution would have resolved everything - you are not getting 1000s stock at a time and there aren't 1000s or even 10s of customer having payment issues...it's one of those things. you can take a butchers knife to kill a fly. holding full charge on thousands of customers to cover the odd few which may have maxed credit card seems a but OTT and brutal to me.

what's done is done. On the hindsight, it looks like you guys are reflecting on the situation and hopefully making things more rational in the future.

I dont see many people on this thread having said they are still on the preorder list. but the few who has chipped in seem to split down the middle either very unhappy or so what i will wait...so maybe that is the mood of the day. give it another 9 months, maybe the lot will be rioting. who knows

 

[pc-guy]

You are blaming OCUK for being unscrupulous with money but at the end of the day they take a customers money, place an order with their distributor then have to wait for the item to be delivered yet its OCUK at fault for the item not being delivered ?

Think I will just use the ignore button you are not being serious.

they shouldn't be charging people in full...end of. they should have used holding charge instead so people dont end up £800 out of pocket for 9 months and clearly some are very unhappy.

 

[Game]

3. Correct, we did three voucher deals to date, two private and one public, the latter failed miserably because as predicted the voucher code was leaked onto chat rooms etc and the majority attempting to buy were doing so to scalp, alarmingly several were forum members, we manage to catch several and cancel their orders, which subsequently resulted in their eBay post been pulled.

some people like me are very thankful for the public deal