Staff come and go often in some organisations - The process of a reference in a fairly big organisation vary. An example of a working organisation: It would have to be references from a certain department, then typed up properly by say a receptionist and read to make sure its acceptable by management. This is time and money, which shouldnt be a burden on the company but the employee wanting the info.
Seems fair to me, unless the employee has been a member for a while - if so, its a tad unfair unless the employee is a git
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