Refusing delivery of an order?

chris.tarry85 · 4 Dec 2007 at 20:51

Hi,

I've ordered some stuff from a large trade DIY place (not sure if I can name it). But have since found it much cheaper elsewhere.

It has gone past the point where I can cancel before it is dispatched, so is the next easiest thing to refuse to accept the order?.

This should mean it will just get sent back to them, and should save me from having to pay postage to return it?.

Or will this not work?.

Advice welcomed

Chris

Ben M · 4 Dec 2007 at 20:53

most places have a returns policy for if things aren't opened, this is worth finding out about.

i can imagine that you'd still have to pay for postage still though.

Dist · 4 Dec 2007 at 20:55

isnt there also normaly a fee for them to restock the item? if there is at the place you ordered from, you may end up loosing the money you saved by ordering elsewhere by having to pay a restocking fee and delivery from the first place you ordered from.

Muffin` · 4 Dec 2007 at 20:56

There is a Distance Selling Act (2000) in the UK, you can refuse the goods on delivery and they are returned to the company, when you can request a refund of said goods price (NOT delivery charge). You can also inspect items (not open box) and then post back if they are unsatisfactory.

chris.tarry85 · 4 Dec 2007 at 20:57

[DW]Muffin;10622154 said:
There is a Distance Selling Act (2000) in the UK, you can refuse the goods on delivery and they are returned to the company, when you can request a refund of said goods price (NOT delivery charge). You can also inspect items (not open box) and then post back if they are unsatisfactory.

Delivery was free, so in theory if I refuse delivery I will get all of my money back?.
They can't change their mind and charge me for delivery?

Muffin` · 4 Dec 2007 at 20:57

Dist said:
isnt there also normaly a fee for them to restock the item? if there is at the place you ordered from, you may end up loosing the money you saved by ordering elsewhere by having to pay a restocking fee and delivery from the first place you ordered from.

Restocking fee is Retail, when the item is suitble for resale to another customer with it not used, as the company dosen't have to take it back in the first place.

Muffin` · 4 Dec 2007 at 20:58

chris.tarry85 said:
Delivery was free, so in theory if I refuse delivery I will get all of my money back?.
They can't change their mind and charge me for delivery?

No they cannot.

chris.tarry85 · 4 Dec 2007 at 20:59

[DW]Muffin;10622167 said:
No they cannot.

Thats great, thanks for the help!.

basmic · 4 Dec 2007 at 21:18

I ordered a monitor, didn't want it because it was faulty. So arranged for a new Samsung to be delivered at the same as collection of the LG monitor.

LG monitor was received, then they arranged for a replacement - not a refund as I asked! :eek:

Told them what happened, they confessed to mistake, and advised I declined delivery and return to sender. Did this, and am now waiting for my refund.