Refusing Package at Door?

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Soldato
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Ok, so following this thread, in which asda fail to deliver next day and so I cancel the order.

Today I learn that the geniuses at Asda have decided to send me it anyway. ARGHHHHH

I have an email from DPD saying it will be delivered today. Order on Thursday with next day delivery + Delivered on Sunday = One lost customer. A friend ordered exactly the same thing about 4 hours after me, his turned up on Friday. :mad:

I was straight on the phone to Asda. They said they could email to get it stopped for delivery "but even if I do send that email it might already be with the driver anyway", yes that could be true but can you just send the email anyway??? Really reluctant to help at all.

I made sure he sent the email and he advised me to refuse the package at the door and it will go back to the factory.

Has anyone got any experience of refusing packages at the door? I feel like the courier will just steal it and then asda will say I never returned it and I'll have massive hassle for weeks to come.
 
I've had things signed for in my name before and never turn up with me...

Seems like I should be okay to simply refuse it though. Hopefully the driver is not disillusioned by his work.
 
MeatLoaf said:
If I was you id accept it and just return it yourself, to a store if possible. If you refuse it at the door it could take days to actually arrive back with asda.

Or you could return the dearer one to argos.
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Can't return it because I've opened it. I'll just ask the driver to kindly return it to the sender.

The only reason I've been in a huff and puff is because it's quite a high valued item as far as I'm concerned and I would have prefered for it all to have gone smoothly.
 
o531 said:
While I can understand being a little bit annoyed at not having next day delivery, you've caused yourself so much extra drama and hassle over being impatient. Now you'll have to go through returning the order, getting a refund, checking to see when you're refund has been processed, etc...

Should have just sent an angry email at not having next day delivery. They would have probably sent you a goodwill voucher or a discount on your next shopping order.
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I wouldn't be so annoyed if I was the only one that ordered one. What makes it annoying is that my friend who lives very close to me ordered one about 4 hours after me and he got his the next day. The idea was we would all spend Friday playing together, this would have been rubbish if I had to go round a mates house and take it in turns. It was kind of vital to my plans to get it on Friday.

Plus checking for a refund is easy, I can do that sitting on my arse :p


I signed for it to be taken back, on the machine it said 'sign for refusal' so it should be in the system, meaning it doesn't matter if the driver nicks it.
 
Right well the tracking status shows as 'Parcel refused'. Presumably not signing would have left the system in a bother.
 
Okay, they have ****ed up. They're trying to deliver it to me again today. Will most likely deliver it to a neighbour and now I'm going to have to go out of my way to return it. Excellent thanks Asda. I've already signed to refuse it once FFS!
 
I honestly think they've been trying to make this cancellation as difficult as possible so I just give in and buy it. I've had really difficult advisors on the phone and they've not made it straight forward or given me any confidence that they're actually going to cancel the order.
 
Xire said:
Just accept the XBOX one (assuming thats what it is) and return it to ASDA in store?

Or has someone already said this.
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A person in my house kindly refused the parcel for me. Apparently the driver simply walked up to the door and took a picture and started to walk away, not even an attempt to push the door bell. I expect that sort of service from yodel but not from dpd, it's so disappointing. They had to open the door asap and shout for them to come back!

Anyway I'm going to phone asda at lunch and tell them I've rejected the parcel and they should now cancel my order. If it doesn't work then I will be forced to go many miles out of my way to return it to a store.

I simply shouldn't have to do that though.
 
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Turns out the guy actually just left it at the door and walked off again. Person in my house caught them just in time to say it needed to be returned. When asked if he pushed the doorbell he said 'I saw you were in so didn't bother'. That means he would have signed for it on my behalf and left a £350 package on the doorstep ready for the first person that sees it to nick it. Pretty outrageous. Also he never asked for a signature to mark the parcel as rejected which means he forged the signature when he got back into his van.

I feel like I should make a complaint, I wonder how many parcels have been stolen due to his methods! Should I complain to DPD?

Anyway, I phoned up after it showed on the DPD website as being refused and Asda seem to have put a refund in motion (finally!) and I also complained about the amount of calls I've had to make (which weren't free on my mobile) so they gave me £15 voucher good will gesture which I can use for a game to play on the ps4 that they failed to sell to me.

I'd like to hope someone at Asda reviews this case and tries to figure out what the hell went wrong at the warehouse but I doubt anything will happen at all. Never mind!
 
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I missed it yesterday (he didn't push the doorbell!!!). The day I refused it was Sunday so presumably a different driver?
 
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