Registron.... lack of support (again)

Van Hellseek

Van Hellseek

Van Hellseek

Soldato
Joined
2 Jun 2004
Posts
18,423
One of my domains expired this month, and after renewing it still doesn't work.

The name servers for this domain (mysite) are incorrectly configured. Please contact your domain name administrator for further assistance.
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But the nameservers (and addon domain) are correctly configured, yet I just get your advertisement on my URL.

I would wait for a reply to the email I sent about this, but past experience (combined with comments from other people on this board), suggest I would just be wasting my time.
 
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If you're renewing an expired domain then yes you're going to see the OpenSRS holding page for a while as it takes a while to re-activate your previous DNS servers + your own ISP has probably cached the record. All of the major registrars in the UK resell OpenSRS for GTLD domains and use the same system. It would probably be worth doing a nameserver change via the panel to expedite.

Support? You won't get a lightning fast response on such a query at 1am on Good Friday but you can have an instant response if you telephone during office hours. Email support is currently 3-5 days at present. It's a very low cost fully automated service.

I'm assuming this was posted so I would reply and I have. Now I'm going to bed :).

Call 0870 0115578 on Tuesday morning and ask for Adam if you're still unhappy.
 
I image he mean change the entry from ns1.myhost.com to ns1.myotherhost.com and then change it back later. But I'm guessing.
 
I've just replied to your email. Your domain seems to be resolving fine now.

Next time renew it before it expires :p.
 
Augmented said:
Typically it's anything up to 72 hours, depending on which DNS servers you are using. In my experience, on Zen, it's been within 24 hours.
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72 hours is just something we quote to stop customers whinging when it's not immediate. It should be resolving correctly much faster than that.

In the next few days I'll be switching the DNS for a huge online forum (~500 members online) which we're taking over the hosting of. You can guarantee that there will still be people hitting the old server after a week although usually because they've hard coded the IP somewhere which isn't smart at the best of times.
 
Adz said:
72 hours is just something we quote to stop customers whinging when it's not immediate. It should be resolving correctly much faster than that.
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Well resolving isnt the problem... You already said it was resolving fine.

I'm still getting the advertisement, rather than my site though. So how long is this likely to be happening for?
 
Adz said:
72 hours is just something we quote to stop customers whinging when it's not immediate. It should be resolving correctly much faster than that.
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Yes, sure. I was referring to being able to see the result of DNS changes in general, rather than changes at specific registrars :).

Indeed there are lots of factors involved, and no magic number to say when a particular user will be able to see the change.
 
seek said:
Well resolving isnt the problem... You already said it was resolving fine.

I'm still getting the advertisement, rather than my site though. So how long is this likely to be happening for?
Click to expand...

The domain is resolving fine for new visitors. Your problem is that your ISP (the folks who provide your Broadband service) provide you with a recursive DNS server. This passes lookups onto whichever DNS server is authoritative for the domain but also caches zone records to save bandwidth and improve lookup times. When this cache expires you will be able to see your site. Anyone else will have been able to see your website from very shortly after you renewed the domain.

If you're desperate, edit your network connection's properties on your machine and change the DNS servers to those provided by www.opendns.org :).
 
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