Remote access

Admiral Huddy · 1 May 2008 at 12:29

What is the quickest, easiest, safest way of connecting to a clients PC in order to provide remote support?

Tried TightVNC but it's a bit messy tbh

Clients have both XP and Vista.

Admiral Huddy · 1 May 2008 at 14:37

ok so has anyone used logmein?

What does the client need to do for me to get in?

Admiral Huddy · 1 May 2008 at 15:30

LeperousDust said:
Windows remote assistance? Its all built in and probably already running...

Have to admit, I forgot about RA so will look into this now.

Admiral Huddy · 1 May 2008 at 15:56

RA on vista is ruled out

http://windowshelp.microsoft.com/Wi...fbec-7a97-4788-9d54-86f174a95f841033.mspx#EBC

You cannot use Remote Desktop Connection to connect to computers running Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Basic N, or Windows Vista Home Premium. You can, however, connect from those editions of Windows Vista to computers running other versions of Windows.
You cannot use Remote Desktop Connection to connect to computers running Windows XP Home Edition.

Admiral Huddy · 2 May 2008 at 09:48

LeperousDust said:
Huddy, after just testing out logmein i'm very impressed use this

It's going on my mums laptop now, and another i'm fixing up so i dont have to keep picking it up from her (doing my head in over small things that i could do remotely now).

ok I gave logmein a try and works.

However, at the client end, there doesn't appear to be a logoff. I want the client to feel safe so there only connects when he or she wants to. The way it seems as liong as the logmein icon is active on the client, I can get in. Some clients won't be happy with that.