Remote access

ExRayTed · 6 Apr 2014 at 01:35

Mother-in-law lives 300 miles away and frequently has problems with her computer. Trying to talk her through these issues down the phone is torture. I'd like to set up remote desktop access so I can sort the problems out from my machine. I've Googled but can't find an easy way to set this up given that I'll be talking her through this on the phone.

LogMeIn seemed to be the ideal program but it's no longer free.

Any suggestions? Windows 7 home premium x64 on both machines

Cheers

jh30uk · 6 Apr 2014 at 01:44

Tried using the build in Remote Assistance?

It used to be tied to the old Windows/MSN Messenger in XP.

Not sure what pops up now as not used in years.

djshauny1 · 6 Apr 2014 at 01:52

Team Viewer

http://www.teamviewer.com/en/index.aspx

jh30uk · 6 Apr 2014 at 01:56

I was thinking she will not be able to set up at her end so built in method.

djshauny1 · 6 Apr 2014 at 01:58

jh30uk said:
I was thinking she will not be able to set up at her end so built in method.

Its really easy to do mate. Call her and explain step by step.

I dont know any other methods other than mentioned, sorry.

KIA · 6 Apr 2014 at 11:43

TeamViewer.

ExRayTed · 6 Apr 2014 at 11:49

djshauny1 said:
Team Viewer

http://www.teamviewer.com/en/index.aspx

KIA said:
TeamViewer.

Looks just the ticket, thanks guys.

Efour · 6 Apr 2014 at 21:46

built in is so easy.
Had to do it with my mum and she is a total unconfident PC user.

Just save a file, send it, read a code...

Caged · 6 Apr 2014 at 21:48

TeamViewer. The built-in Remote Assistance is garbage and chokes on most NAT configurations.

leigh_boy · 7 Apr 2014 at 09:18

ExRayTed · 7 Apr 2014 at 12:58

Used TeamViewer today to help her out. Worked perfectly

Thanks again.