Remote Desktop - Helpdesk software?

[Frapple]

Been on the free trials of ISLLight and LogMeInRescue and found them both very good at my end, although there is a lot of fuss at the client end, downloading/running/saving/security etc. All this can be minimised by distributing the .exe.

Any other recommended applications before I go ahead and buy ISL?

UVNC looks good, as it's free how is it distributed? Find IPs will be a bit of a chore and having to install in on all client machines is a no go.

Thanks

 

[Valo]

We use Kaseya on all of our sites. Can be a bit of a pain to get setup but it's a great bit of software once it is.

 

[SiHH]

Dameware is awesome.

You can select an ip/hostname to connect to. If the client is not installed it will push it out. Very good stuff.

 

[gyro]

Radmin

 

[Muffin`]

Dameware is awesome.

You can select an ip/hostname to connect to. If the client is not installed it will push it out. Very good stuff.

How is that licensend?

One per IT team member or one license per computer?

 

[SiHH]

How is that licensend?

One per IT team member or one license per computer?

It is licensed per IT team member.

See here for details:

http://www.dameware.com/support/faq/faq.aspx?Category=101

 

[tomwalker]

2nd vote for dameware as thats what we use here at work and i find it quite good.

 

[Talbs13]

We use dameware. The only thing with dameware is i find the refresh rate not great.

 

[SiHH]

We use dameware. The only thing with dameware is i find the refresh rate not great.

Never had that problem myself ... you can adjust the display settings to force 4/8/16bit video. See if that helps.

 

[bad_ass_neil]

we use dameware as well very good, only thing its kicks off windows defender on vista

 

[Poolybit]

Using dameware right now to support our sites here, no complaints.